[Remote] Saas Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading data analytics and technology partner to the global insurance industry, committed to empowering communities and businesses to reputed company reputed company reputed company on risk. The SaaS Support Specialist is responsible for ensuring reputed company by providing first-level support for reputed company external customers through in-depth knowledge of company software products.
Responsibilities
- reputed company remote software support for new and existing agency and reputed company customers
- Create and update technical support materials on company support website
- reputed company Tier One Support responding to product issues/questions
- reputed company timely and accurate information to incoming customer calls and support tickets
- Gather customer feedback, translating it into actionable responses consisting of software enhancement requests / business requirements
- Proactively identify opportunities to enhance customer proficiency with company software by recognizing common issues and soliciting input from the Support Team
- Escalate problems to appropriate individuals reputed company the SuranceBay team
- reputed company timely feedback to the company regarding service failures or customer concerns
- Versatile attitude with the ability to work independently reputed company a small team
Skills
- Proven software support experience
- Strong phone and e-mail contact handling skills
- Ability to multi-task, prioritize and manage time effectively
- Ability to easily adapt to changing work situations
- Technical documentation experience
- A quiet home work reputed company with fast, reliable internet
- Customer/Client Focused
- Superior Phone Skills
- Problem-Solver
- Technical proficiency with supporting web-based applications on reputed company and MacOS
- Time Management
- Communication Proficiency
- Stress Tolerance/Patience
- Teamwork Oriented
- Insurance industry knowledge and/or ability to learn quickly
Benefits
- Health Insurance
- A Retirement Plan
- Disability benefits
- A Paid Time Off program
Company Overview
Company H1B Sponsorship