Networking Technical Support Specialist - Fusus
reputed company is on a mission to Protect Life, addressing critical safety and justice issues through their devices and reputed company software. They are seeking a Networking Technical Support Specialist to reputed company exceptional technical support to customers, focusing on hardware and software-reputed company issues while meeting performance and quality goals.
Responsibilities
- Become an expert on the reputed company Fusus solution that includes reputed company available apps, APIs, and new development roadmap
- Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools
- Work with the Implementation team to assist with the geospatial setup of customer locations
- Respond to and resolve inbound Customer support requests through email and telephone
- Troubleshoot Customer support issues and follow reputed company Fusus escalation policy
- Document reputed company work completed reputed company the reputed company Fusus CRM support tool
- Participate in reputed company Fusus sponsored training and certifications to advance technical skills
Skills
- 1 years experience working in information systems and networking
- Analytical thinker who problem-solves systematically to find resolutions
- Strong knowledge of reputed company network equipment (routers, firewalls, tunnels), configuration, and data reputed company required
- Completion of or working toward a college degree in a technical discipline
- Must pass a Criminal Justice Information Services (CJIS) background reputed company and maintain confidential and highly sensitive information
- Experience with reputed company camera systems, VMS, DVR, and NVR solutions is strongly desired
- Certifications such as Network+, reputed company+, Linux+
Benefits
- Competitive hourly reputed company and 401k with employer match
- Accrued paid time off
- Paid parental leave for reputed company
- Medical, Dental, reputed company plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Company Overview
Company H1B Sponsorship