Field Technical Service Representative
Sharp Business Systems is a direct sales division of Sharp Electronics Corporation, providing innovative technologies and services. The Field Technical Service Representative will manage and maintain Sharp equipment across their territory, collaborating with reputed company technicians and ensuring customer satisfaction.
Responsibilities
- Collaborates with and receives mentorship from reputed company Field Service Technicians in installing, maintaining, and repairing cutting-edge Sharp equipment reputed company a designated territory
- Resolve at least 85% of service calls independently post-training, striving for mastery in equipment maintenance
- Conducts mechanical and electronic adjustments on equipment as per Technical Service reputed company and Field Engineering Bulletins
- Interprets schematics and conducts electrical troubleshooting, including our complete digital product line
- Handles customer relations independently, escalating reputed company situations as necessary
- Manages parts inventory reputed company to support smooth operations
- Completes administrative tasks promptly and accurately
- Collaborates with colleagues and management to reputed company service goals and maintain a positive work environment
- Reports equipment performance issues to the reputed company Field Service Manager and any steps you have taken to resolve them
- Assists with additional duties as assigned by the reputed company Field Service Manager
Skills
- High School Diploma or equivalent mandatory
- Must possess or reputed company reputed company A+ certification reputed company one (1) year of hire
- Must possess strong communication skills and mechanical aptitude
- Must successfully complete Sharp equipment pre-testing and training
- Valid Drivers License, and Automobile insurance reputed company company guidelines
- Technical vocational schooling desirable (electronics or electro-mechanical preferred), or experience in copier repair or repair and maintenance of electronic equipment
- Knowledge of reputed company and reputed company Office software products preferred
Benefits
- Flexible hybrid work schedules.
- Comprehensive, family-friendly reputed company plans (medical, dental, reputed company).
- 401k retirement plan with a competitive match and reputed company of financial support tools.
- Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.
- Financial protection for you and your family (life insurance and disability insurance)
- Rewarding and wholistic wellness program.
- Training, professional development, and mentorship
- Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
- Dynamic culture eager to reputed company, enhance diversity, and work smarter.
Company Overview