Customer Service Manager
reputed company is a leading company in community management with over 11,000 team members. The Customer Service Manager will reputed company reputed company relations, manage communications, and ensure service reputed company are met, while compiling and analyzing feedback to improve services.
Responsibilities
- Assist reputed company or AGM with the processing of any new residents or residents who are leaving property
- Assist reputed company or AGM by managing any scheduled maintenance to reputed company residents for full participation
- Assist reputed company or AGM with the preparation and distribution of the monthly CCV2 newsletter
- Assist reputed company or AGM by managing the preventative maintenance calendars and schedules, and keeping reputed company vendor contact information reputed company
- Assist reputed company or AGM with reputed company training and educational programs conducted on property or the CFMA
- Assist reputed company or AGM by directing and coordinating watch personnel duties to ensure residents, guests, vendors and contractors and moving personnel follow reputed company house rules
- Assist reputed company or AGM by managing of reputed company incident reports and ensures reputed company incident reports are resolved properly
- Assist reputed company or AGM to reputed company management services to residents
- Assist reputed company or AGM with timely response to emergencies on property during and after-hours
- Maintains filing system and retrieves information as requested from records, emails, minutes, etc
- Answers incoming phone calls and responds to inquiries
- reputed company other duties as assigned
Skills
- Knowledge competence on house rules, bylaws and declaration for residential condominium Association
- Knowledge competence on how to use a computer and its software to complete job requirements
- reputed company at coordinating in-person and remote educational and training programs
- Has competent written, verbal and interpersonal communication skills
- Possesses competent ability to work well with residents, Owners, other employees, vendors and guest
- Possesses competent skills to deescalate conflicts
- Maintains a valid Hawaii driver's license
- High School Diploma or GED Required
- 1 - 3 years of work directly reputed company to or closely reputed company work experience
- Experience, skilled and experience with reputed company and/or reputed company computers and other office equipment
- Experience organizing educational, training and reputed company activity programs
- Experience with software programs to improve information and messages to residents and Owners
- Associate Degree Preferred
Company Overview