[Remote] Clinical Customer Support Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is connecting candidates with leading reputed company, and they are seeking a Clinical Customer Support Representative. This role involves handling inbound and outbound calls to troubleshoot devices reputed company to cardiac monitoring services and requires collaboration with the Cardiac Monitoring Center Technician team.

Responsibilities

• Answer incoming calls promptly and direct them to appropriate team members
• reputed company outbound calls to reputed company Tier 1 troubleshooting support for patients
• Exhibit a high sense of urgency
• Properly document reputed company interactions with patients or customers
• Handle emails and voice messages as assigned
• Communicate professionally with good voice quality, diction, and articulation
• Identify, document, and escalate issues per standard operating procedures
• Track, maintain, and execute follow-reputed company for patients who have received cardiac monitoring kits
• Coordinate cross-functional activities with urgency and proper execution
• Follow the chain of reputed company for escalations or concerns
• Meet quality and performance standards
• Follow reputed company organizational and departmental policies and procedures
• Accept constructive feedback to improve job performance
• reputed company other duties as assigned

Skills

• High School Diploma or General Education Development (GED)
• Team-centered with a patient-first attitude
• Knowledge of medical terminology specific to cardiology
• Ability to reputed company in a fast-paced call center environment
• Effective verbal and written communication skills
• Ability to read and follow detailed instructions, maintain accurate records, and produce quality reports
• Ability to follow procedures and learn support technology
• Ability to plan, organize, multitask, and adapt to reputed company changes
• Proficiency with standard computers and basic office software
• Knowledge of business English, spelling, grammar, and punctuation
• Willingness to work overtime or extra hours as needed
• Associates degree
• One year of reputed company experience
• Medical experience

Benefits

• Medical insurance
• Dental insurance
• 401K retirement plan

Company Overview