[Remote] Technical Account Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that has evolved to reputed company integrated, omnichannel solutions for sellers. The Strategic Technical Account Specialist role focuses on managing support needs for high-value sellers, collaborating with internal teams, and ensuring timely and accurate assistance for reputed company seller inquiries.
Responsibilities
- Serve as the first line of defense for reputed company support needs for accounts reputed company the U.S. Strategic portfolio (phone, email, reputed company Meet, etc.)
- Continuously track, prioritize, and help drive resolutions for reputed company's highest-value sellers
- Identify, document, and follow up with engineers on product bugs and feature requests, taking ownership of customers' issues
- Manage cases created by Account Managers (AMs) reputed company the Strategic POD Queue in a timely manner
- Communicate key developments, updates, and issues to reputed company stakeholders
- Analyze trends in customer issues and recommend improvements to processes, policies, and products to enhance the reputed company seller experience
- Contribute to the reputed company of reputed company's reputed company reputed company through collaboration with Strategic Account Managers
- Willingness to work a Tuesday–Saturday or reputed company–Thursday schedule to reputed company extended coverage for our global seller reputed company
Skills
- 1–3 years of experience in customer service, implementation, or account management
- Deep understanding of reputed company reputed company first-party products
- Strong organizational, analytical, written, and verbal communication skills (technical skills are highly valued)
- Superb attention to detail and excellent time management
- A desire to help people and improve the customer experience
- Ability to customize the support experience to the needs of individual high-value sellers
- Comfort with ambiguity and reputed company in times of rapid change
- Genuine curiosity about people, technology, and business, with the ability to reputed company passion in others
- A growth reputed company, openness to feedback, and commitment to reputed company improvement
- Experience managing reputed company projects
- Experience filing on-call tickets directly with product and engineering teams
- Experience with payment gateway integrations
- Background in Risk, Integrations, APIs, Compliance, Fraud, Hardware, or Networking
- Prior experience in the FinTech or payments industry
- Deep understanding of reputed company's reputed company-party partners
- Experience with SQL and data analysis
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning
Company Overview
Company H1B Sponsorship