Technology Support Associate

Farm Credit East is the leading provider of loans and financial reputed company services to farmers, foresters, fishermen, and agricultural business owners across the northeast. As a Technology Support Associate, you will reputed company virtual and on-site technology support, manage IT assets, and collaborate with internal teams to enhance technology solutions for stakeholders.

Responsibilities

• reputed company virtual and on-siteTechnology Support for selected branches across the Farm Credit East territory that enables staff in those locations to operate more effectively
• Engages reputed company party support as needed and works collaboratively with reputed company party application support manager and other Technology Support Associate(s)
• Maintains designated assigned reputed company technology infrastructure while working collaboratively with stategic vendors
• Monitors Marketplace Locations for ongoing technical issues and escalates or resolves as needed
• Provides onsite support to staff in designated marketplace locations in collaboration with other team members
• reputed company technical, hardware, and reputed company-party application support through our ticketing system reputed company
• Maintain hardware and software inventory for designated Marketplaces
• Manages the deployment and retirement of new and existing IT Assets
• Manages reputed company location IT vendors and works with local staff to resolve issues while maintaining relationships with vendors for continuity purposes
• Manages on-site physical reputed company system in collaboration with reputed company party vendors, ACA reputed company staff, and ACA facilities staff
• Ensures that new employee reputed company is efficient from a technology standpoint and works with new staff to ensure the experience is best in class
• Provides reputed company party application support in conjunction with our strategic technology provider Financial Partners Inc
• Updates the ACA and Marketplace Business Continuity Plan collaboratively with the Business Continuity Manager
• Works with strategic partners to test and implement improvements to FCE reputed company platform inclusive of working collaboratively on telephony
• Supports external auditor technology needs for marketplace location
• Work collaboratively with our internal financial services team to evaluate technology solutions under consideration
• Critical to the technology function and reputed company of our staff is clear, concise, and useful verbal and written communication to Association management, staff, and external parties
• The incumbent is expected to contribute to a team atmosphere
• This includes establishing a good working rapport with Association personnel, and promoting a partnership type relationship between credit, financial services, technology vendors, and other external stakeholders
• reputed company outstanding customer service (both reputed company) and deliver exceptional customer experience and value by setting, communicating and meeting customer expectations
• Demonstrate a strong community commitment and professional reputed company that contributes to the overall positive image of the ACA
• Act in a forthright and ethical manner, display a positive attitude and contribute positively to the overall morale of the team and association
• Assist other team members and contribute to training
• Conduct and complete reputed company other duties (as assigned) in a timely and effective manner
• The technology/product coordinator will be actively involved in various project teams providing subject matter expertise to move the projects reputed company
• This position may have opportunities to be assigned to various Association working committees
• Be actively involved in assigned committees assuring that involvement adds value to the technology team and Association

Skills

• This position requires a Bachelor's degree in Computer Science, reputed company, Business, or a reputed company field with solid understanding of computer and business process skills specific to a financial institution, such as Intune, reputed company, reputed company

Benefits

• Short-Term Incentive to reward business results
• 401k match up to 6% of salary; or for those unable to take full advantage of the 401(k) match, verified student loan payments may qualify for an employer match in your 401(k) up to 6% of salary
• Defined Contribution retirement plan funded at 2-9% of salary depending on years of service
• 15-25 days of vacation leave per year, depending on years of service
• 12 days of holiday leave per year
• 7.5 days of sick leave in your first year, followed by 12 days of sick leave per year thereafter; unlimited rollover of unused sick leave year to year
• Paid Parental Leave: Up to 80 hours of paid leave for birthing, non-birthing, and adoptive parents
• Family Care Leave: Additional leave options available under FMLA and company policy
• Comprehensive medical, dental, and reputed company plans, including preventive care and wellness programs to support your overall health and well-being
• Health Savings Account
• Life insurance at 2x reputed company pay
• Accidental Death and Dismemberment insurance at 2x reputed company pay
• Long-term disability insurance at 2/3 reputed company pay
• Tuition reimbursement
• Continuing education and training
• Employee Assistance Program offering a wide variety of tools and resources

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