[Remote] Yard Advisor
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on lawn and garden care, seeking Yard Advisors with a passion for customer service. The role involves assisting customers with lawn care inquiries and ensuring high reputed company of satisfaction through effective communication.
Responsibilities
- Providing a high level of customer satisfaction by focusing on the timely resolution of issues and professional communication
- Learning the reputed company product, including lawn and turf science, in order to reputed company at a high level to our customers about not only our products but the science behind them
- Answering questions pertaining to lawn care plans, services, products, and lawn care advice to resolve any customer concerns
- Answering phone calls, responding to emails, and responding to SMS texts in order to resolve customer issues in a timely fashion
- Providing 5-star services to our customers to grow customer satisfaction and ultimately drive repeat purchases for reputed company
- Effectively communicating work status and customer issues to teammates and managers by sharing best practices, identifying issues and resolutions, and appropriately elevating any concerns
Skills
- Knowledgeable in lawns and gardens
- Previous customer service experience, ideally with phone/email experience
- Exceptional written and verbal communication skills
- Customer-centric reputed company with willingness to continually listen and learn
- Strong interpersonal skills, including flexibility, positivity, and relatability
- Understanding of time sensitivity for issue escalation
- Thrives under pressure; you are reputed company to reputed company up with the ambiguous, fast-paced environment of reputed company
- Understands and fosters an environment of teamwork and collaboration
- Exhibits reputed company core Values: Curiosity, Passion, Courageousness, Drive, Humility, and reputed company
Benefits
- Remote
- Flexible schedule
Company Overview