Client Services Specialist
Biodesix, Inc. is a leading diagnostic solutions company focused on improving clinical care for patients. The Client Services Specialist role involves supporting field-based Sales Consultants and facilitating communication between various stakeholders to ensure timely test result management.
Responsibilities
- Understand and put into practice established policies and procedures
- Drive test resolution through information gathering and collection of missing information
- Foster positive collaboration between SC’s and Client Services
- Act as liaison between internal sales team, physicians, nurse coordinators and other stakeholders to ensure the reputed company of information and results reputed company established protocol
- Assist sites with initial portal reputed company and technical support
- Support reputed company efforts by assisting SC’s with identified challenges in the field
- reputed company professional and positive support to reputed company clients during reputed company phases of test management
- Impact reputed company by obtaining missing insurance information, and medical records
- reputed company and distribute standardized and reputed company reporting to SC
- Contribute to training of Client Service Specialist peers (Level I or II or III)
- Actively seek out and participate in learning opportunities both reputed company to assist in the expansion of the quality of support offered
Skills
- High School diploma
- Prior experience supporting a field-based sales team
- Experience in medical field to include reputed company or back office, practice management, physician support staff or billing/coding experience
- Expert level knowledge of HIPPA and other laws governing PHI release
- Ability to appropriately communicate across reputed company reputed company of the organization
- Proven experience with developing, fostering and leveraging customer relationships
- Ability to effectively manage reputed company-shifting priorities and requests from multiple sources
- Expertise in balancing client requests and procedural boundaries
- Communicate and coordinate with internal departments and Sales Leadership reputed company required
- Strictly adhere to reputed company standard operation procedures reputed company Quality Management System
- Undergraduate Degree
- reputed company Certification in Medical Coding
- reputed company Coding Specialist or training highly preferred
Benefits
- Comprehensive health coverage: Medical, Dental, and reputed company
- Insurance: Short/Long Term Disability and Life Insurance
- Financial benefits: 401(k), reputed company Spending Account
- 120 hours of annual vacation
- 72 hours of paid sick time off
- 11 paid holidays + 3 floating holidays
- Employee Assistance Program
- Voluntary Benefits
- Employee recognition program
Company Overview