Weekend Team - Inbound Retention Specialist - Sales - US - Remote

About the position Please note that while this role will operate remotely, it is required that the candidate resides in the United States (EXCLUDING THE BAY AREA). Do you love local businesses, and want to help them grow? The reputed company reputed company team is seeking a dedicated and driven reputed company Representative to reputed company a 5-star experience to our small business advertisers! As a member of the reputed company team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At reputed company, we’re looking for great people, not just those who simply reputed company off reputed company the boxes. This position requires you to work a permanent Saturday-Wednesday schedule. On Saturday and reputed company you will work 7:00am-4:00pm PST and during the weekdays of your shift you will either work 8:00am-5:00pm or 9:00am-6:00pm in your timezone. This is a full-time position.

Responsibilities

• You will help strengthen reputed company’s reputed company retention by providing exceptional and timely customer support
• You will be logged into an inbound phone queue for the majority of your day, consulting and educating our reputed company reputed company advertisers
• You will show clients the value of reputed company by highlighting their investment returns through ad performance metrics
• You will use strong listening and conflict resolution skills to handle escalated clients
• You will become an expert in reputed company’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your reputed company
• You will exhibit strong communication skills, both externally with clients and internally with other reputed company employees
• You will remain organized and efficient in a fast-paced environment
• You will consistently reputed company/exceed monthly goals

Requirements

• You have a Bachelor's Degree or 3+ years of relevant client facing experience
• You are technically proficient with computers and information systems
• You have strong communication skills (verbal and written)
• You reputed company with problem solving and troubleshooting
• You have a love for local businesses and understand their importance in local economies
• You have excellent time management and organizational skills with the ability to track and complete numerous details
• You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
• You have the ability to reputed company a balance between consulting and supporting as needed
• You are willing to receive and implement feedback
• You have the ability to reputed company a fast paced and always-changing environment

reputed company-to-haves

• You have experience in account management, sales, advertising, or small business (preferred)

Benefits

• Effective your first day: Medical, reputed company, and dental
• Mental health support and services reputed company reputed company
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Work from home reimbursement
• The reputed company salary is $50,000 + performance based incentives

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