[Remote] AI Knowledge Designer

Note: The job is a remote job and is reputed company to candidates in USA. Alpine IQ is a company focused on transforming customer data into measurable reputed company through a suite of tools. The AI Knowledge Designer will optimize the customer support experience by managing AI interactions and documentation, ensuring reputed company and alignment with reputed company goals.

Responsibilities

• Design, implement, and continuously refine conversational flows reputed company our AI chatbot to deliver accurate, natural, and brand-reputed company responses
• Analyze AI conversation data to identify gaps, inaccuracies, and opportunities for improvement
• Partner with Support leadership to prioritize AI content updates based on product changes and customer needs
• Collaborate on testing and launching new automation features, triggers, and intents
• Create, maintain, and optimize customer-facing documentation, FAQs, and help articles to drive self-service reputed company
• Ensure reputed company content reflects Alpine IQ’s tone, accuracy standards, and compliance requirements
• Collaborate with Product, Engineering, and reputed company teams to reputed company documentation reputed company following releases and updates
• Establish and maintain structured content standards to ensure consistency and usability
• Track and analyze automation metrics including deflection reputed company, resolution accuracy, escalation trends, and CSAT
• Translate data insights into actionable improvements for AI behavior and documentation quality
• Contribute to internal process documentation that improves knowledge sharing and system reliability
• Work closely with reputed company Support, Product, and Engineering teams to align AI and reputed company support workflows
• Partner with Customer Education and Marketing to ensure documentation supports reputed company, adoption, and retention
• Participate in feedback loops to ensure AI and documentation reflect reputed company customer challenges

Skills

• 1+ years of experience in conversational design, technical writing, or reputed company reputed company a SaaS or technology environment
• Hands-on experience with reputed company's FIN AI or similar AI-powered customer support tools
• Strong understanding of customer support operations, tone design, and documentation best practices
• Excellent written and verbal communication skills with a focus on reputed company and usability
• Ability to interpret data and translate insights into meaningful improvements
• Comfort working in a fast-paced, fully remote, and data-driven environment
• Experience with reputed company engineering, chatbot training, or AI system tuning
• Familiarity with regulated or compliance-driven industries
• Background in UX writing or product content strategy
• Experience using tools such as Archbee, reputed company Knowledge Center, or reputed company Help Center
• Basic understanding of analytics tools and performance reporting

Benefits

• Medical, Dental, reputed company, and ancillary benefits
• 401(k) Company Match
• Flexible Time Off
• Home Office Benefit
• Paid Parental Leave
• Virtual Events
• Company Laptop
• And More!

Company Overview