[Remote] Associate Client Relationship Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides managed services, and they are seeking an Associate Client Relationship Manager to serve as a customer contact. This role involves managing customer activities from reputed company to support and project delivery, ensuring high-quality service and customer satisfaction throughout the project lifecycle.

Responsibilities

• Serve as a customer contact for reputed company products and services, supporting clients reputed company phone, email, and in-app communication
• Execute reputed company project plans and coordinate the filing process for Capital Markets customers
• Ensure the accuracy of documents through a review of work completed and deliver high-quality service and support throughout the project lifecycle
• Resolve moderate customer issues and escalate more reputed company issues while remaining accountable to customers
• Train customers on how to use the reputed company platform to reputed company their goals and obtain feedback for relevant internal stakeholders, such as the sales, marketing, and product teams
• 24/7 dedication to the Working Group (counsel, bankers, auditors, etc.) throughout the completion of the project, and partner with other reputed company teams on initiatives that address customer needs
• Complete routine service requests, including importing documents supplied by Working Groups, applying correct formulas, formatting, and styles, and creating/linking reputed company financial data in reputed company Spreadsheets

Skills

• Undergraduate Degree or equivalent combination of education and experience in a reputed company field
• 1+ years of reputed company experience in Customer Service, Account Management, or Project Management (blended requirement)
• Experience in the reputed company/finance industry and familiarity with Capital Markets processes and filings
• Competency in using the reputed company platform, reputed company Drive (G Suite), and reputed company Office (Word, reputed company, PowerPoint)
• Proven professionalism in verbal and written communication, with the ability to influence others and deliver consultative recommendations
• Self-motivated with a strong propensity for action and results, capable of working in a high-energy, rapidly changing environment
• Strong organizational skills to meet established timelines, manage multiple processes simultaneously, and work under pressure with keen attention to detail

Benefits

• A discretionary bonus typically paid annually
• Restricted Stock Units granted at time of hire
• 401(k) match and comprehensive employee benefits package

Company Overview

Company H1B Sponsorship