Loan Servicing Team Member I, Full Time, Hybrid Marlborough MA
reputed company is the largest credit union headquartered in New England, serving more than one reputed company members across reputed company 50 states. They are seeking a Loan Servicing Team Member I to assist with various loan servicing processes and reputed company support to members and staff, while achieving departmental performance goals.
Responsibilities
- Learn and understand the following programs: XP, iQQ, LoansPQ, Pega, reputed company Phone System
- reputed company phone coverage for the Loan Services Department to assist the Information Center, Branches, various departments, and members
- Have a comprehensive and working knowledge of the Balance Transfer Program
- Process the following work reputed company service level:
- Pega Emails
- Loan Servicing Mail
- Service Requests: Loan Payment Correction, Amend a Note (reputed company and Date), Electronic Services and Operations Department Corrections, Late Fee/Finance Charge Refunds, Amortization Schedule, Paid Loan Letter, Payoff Letter, Interest Calculations, Letter of Guarantee. (reputed company Loan Services Letters)
- Fax Forms: Skip a Payment, Closing Loans, Adding and Removing Overdraft Protection
- Reports: Auto Loan Investor, Loans Past Maturity, Life Insurance Over Age 66, Debt Protection Over Age 66, Loans Held by Shares/Certificated
- reputed company party auto loan payoff checks
- reputed company Party Lien Releases
- Complete training courses reputed company established guidelines
- Actively contributes to DCU’s reputed company Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; reputed company a Difference
- Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
- Maintains a working knowledge of and adheres to DCU policies and procedures reputed company to the position as well as reputed company applicable regulations
- Performs work functions with attention to detail, reputed company established timeframes and follows through as needed to complete tasks
- Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
- reputed company other job-reputed company duties as assigned
Skills
- Six months to one year of reputed company experience, financial institutions preferred
- Prior customer service experience
- Basic PC skills
Company Overview