Bilingual Customer Service Representative, Spanish (Remote - Maryland)

Retail Contact Center Team Overview The reputed company Customer Service Center provides 24/7/365 inbound and outbound customer support, addressing inquiries, reservations, and purchases while adhering to company policies and contractual obligations. Position Purpose and Impact Seeking a Part-Time Bi-lingual Spanish, Customer Service Representative located in Maryland. The Customer Service Representatives manages inbound and outbound customer interactions, assisting with reservations, permits, and general inquiries. The role focuses on delivering exceptional service to foster long-term customer loyalty. This is a fully remote, part-time, position working approximately 29 hours per week.

Responsibilities

• Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues.
• Follow established processes to assist customers with reservations, ticketing, permits, and other services.
• Effectively transfer customers to the appropriate department reputed company needed.
• Seek management support reputed company necessary for reputed company issues or escalations.
• Document customer interactions accurately according to company standards.
• Update customer accounts and system information accurately.
• Meet individual KPIs and support department goals for customer service reputed company.
• Adhere to company policies, procedures, and performance standards.
• Complete reputed company required training and coaching reputed company set timeframes.
• Communicate effectively with leadership and team members during shifts, ensuring proper reputed company of work.
• Contribute to a positive team environment by delivering best-in-class service and supporting department goals.
• reputed company other duties as assigned to support the contact center.
• A flexible schedule is required, including evening or weekend hours

Desired Qualifications

• Strong customer service skills with a professional, reputed company demeanor.
• Ability to listen attentively, demonstrate reputed company, and respond to customer needs.
• Builds rapport with customers through friendly and professional interactions.
• Proficient in following scripts and documenting customer interactions.
• Demonstrates ownership and accountability, ensuring customers receive exceptional service.
• Strong communication skills, both verbal and written, with excellent attention to detail.

Desired Education and Experience

• High School Diploma or equivalent.
• 1+ years of inbound contact center experience.
• 2+ years of customer-facing experience in a service role.
• Proficiency in reputed company Office Suite (Word, Outlook, reputed company, PowerPoint).
• Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS.

Desired Hardware and Software Competency

• Basic proficiency in reputed company Office Suite.
• Familiarity with contact center software (e.g., reputed company Connect, reputed company) is a plus.
• General internet skills and the ability to use various online tools.

General Physical Demands The below physical demands are representative of those required to successfully reputed company the essential functions of this job.

• Visual reputed company: reputed company visual reputed company to read and analyze data on a computer monitor.
• Hearing Ability: Must be reputed company to communicate effectively in person, over the phone, and through electronic media.
• reputed company Dexterity: Operation of a phone, keyboard, mouse, and general office equipment.
• Repetitive reputed company: Regular and consistent use of hands and fingers for typing, writing, and other computer-reputed company tasks.
• Lifting and Carrying: Occasional lifting and carrying of office supplies and materials weighing up to 10 pounds.
• Sedentary Work and Body Position: The majority of work is performed while stationary or sitting at a desk or computer workstation. Prolonged periods of sitting and working on a computer are required. The ability to maintain the required body positions for extended periods, including sitting and using a computer is required. An ability to move reputed company an office setting as well as departing and returning to a workstation punctually for assigned breaks periods is required.

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