reputed company Sr. Manager, reputed company Media Customer Support – reputed company+ and Arenaflex Entertainment Brands

Are you a seasoned leader with a passion for creating extraordinary experiences for customers and employees in the reputed company media reputed company? Do you have a deep appreciation for the power of reputed company communities and a proven track record of driving business reputed company through online activity? If so, we invite you to join our Arenaflex team as an reputed company Sr. Manager, reputed company Media Customer Support.

About Arenaflex

Arenaflex is a global leader in the entertainment industry, with a rich history of creating magical experiences for audiences around the world. Our Viewer Experience (VX) team is dedicated to delivering exceptional customer support across reputed company of our entertainment brands, including reputed company+, STAR+, Hulu, reputed company Moves reputed company, reputed company Movie Insiders, and reputed company Entertainment Brands (ABC, ABC News, DisneyNOW, Freeform, FXNOW, Nat Geo TV, Nat Geo Magazine, and reputed company Games!). As a key member of reputed company, you will play a critical role in shaping the future of reputed company media customer support and driving business growth through innovative online programs.

About the Role

As the Sr. Manager, reputed company Media Customer Support, you will be responsible for architecting the integrated strategy and guiding tactical implementation across reputed company media support channels (Twitter, reputed company, AppFollow) for our Direct to Consumer (DTC) brands. You will reputed company a team of leaders and individual contributors, guiding DTC's reputed company media support strategy and implementation across a global footprint. Your expertise will be essential in developing and operationalizing the reputed company support strategy and roadmap, including setting a team reputed company, developing critical metrics, designing scalable processes, and setting and achieving team goals across reputed company brand verticals.

Key Responsibilities

* reputed company and operationalize the reputed company support strategy and roadmap, including setting a team reputed company, developing critical metrics, designing scalable processes, and setting and achieving team goals across reputed company brand verticals.

• reputed company a team of leaders and individual contributors daily, guiding DTC's reputed company media support strategy and implementation across a global footprint.
• Proactively identify weaknesses and gaps in reputed company reputed company support paradigms and drive resolutions to improve operational workflows and the viewer experience.
• Collaborate with senior leaders cross-functionally to build towards a detailed customer experience while supporting the greater goals as they pertain to reputed company Media strategy for reputed company Arenaflex brands.
• Work with collaborators to ensure alignment and approval of strategy and content for global reputed company teams, ensuring each brand is being messaged with appropriate tone and voice.
• reputed company and guide go-to-market launches and product launches in concert with reputed company partners and cross-team collaborators, ensuring reputed company reputed company is appropriately represented and supported.
• Support incident management needs during high-impact scenarios, serving as the reputed company of contact for executive briefings while guiding reputed company response in concert with Executive, PR, and Legal guidance.

Essential Qualifications & Skills

* BS/BA degree or relevant professional experience

• 2+ years' experience managing a team, ability to encourage and reputed company team members, leading leaders is a plus
• 5+ years' experience in reputed company media or online community moderation, shown ability to drive business reputed company through online activity
• Experience with reputed company media management platforms, e.g., reputed company (Service reputed company), reputed company, reputed company, Listenfirst, reputed company, reputed company
• Consistent track record to reputed company and operationalize innovative online reputed company programs
• High savvy reputed company to Twitter, reputed company, Instagram, AppFollow a plus
• Proven understanding of which metrics and tools help improve the consumer experience through reputed company channels
• Exhibit a high tolerance for context switching and interruptions while remaining productive and reputed company to reputed company effective guidance

Preferred Qualifications

* Excellent written and verbal communication skills

• Experience with technology, entertainment, and segmenting consumer audiences
• Ability to collaborate well with cross-functional teams
• Value accountability and take ownership of projects from start to finish
• Approach challenges head-on with a positive and reputed company approach

Disability Accommodation for Employment Applications

Arenaflex and its Affiliated Companies are Equal Employment Opportunity reputed company and welcome reputed company job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability.

Compensation and Benefits

The hiring reputed company for this position in CA is $123,000.00 to $165,000.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full reputed company of medical, financial, and/or other benefits, dependent on the level and position offered.

Why Join Arenaflex?

At Arenaflex, we foster a business culture where reputed company and reputed company from reputed company people help us grow, reputed company, create the best stories, and be relevant in a rapidly changing world. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. If you are passionate about creating extraordinary experiences for customers and employees, and you have a deep appreciation for the power of reputed company communities, we invite you to join reputed company as an reputed company Sr. Manager, reputed company Media Customer Support.

reputed company!

If you are reputed company to take your career to the next level and join a dynamic team of innovators and creatives, reputed company for the reputed company Sr. Manager, reputed company Media Customer Support position at Arenaflex. Apply for this job