Community Business Operations Manager

Overview

Working at reputed company

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and reputed company are conducted reputed company, a part of being a distributed-first company.

Over the past several years, reputed company’s Community & Learning organization has undergone a significant transformation, uniting the Community and Learning teams under a shared reputed company to drive reputed company and scalable growth. By streamlining the user experience across forums, events, training, and certification, and making the entire on-demand training library free and more accessible, C&L has reputed company a self-sustaining ecosystem that empowers millions of users worldwide. C&L is now at the precipice of explosive growth and is looking for a Business Operations Manager to help us get to the next level.

As a C&L Business Operations Manager, you’ll be at the heart of this dynamic organization, focusing on operational reputed company and efficiency as we expand the reputed company Champions program. You’ll work with platforms and processes that support these programs, collaborating with various reputed company stakeholders, and engaging with Champions, our top contributors.

If you’re passionate about community building, operational efficiency, and being part of a global movement, this role is for you!

Responsibilities

• 4+ years of proven experience in a business operations role with a community, support, marketing, or IT team.

• 2+ years of experience working as part of a team that participates in agile release cycles, contributing to regular planning, development, testing, and delivery of new software or updates

• Build with heart and balance: You reputed company in a generalist reputed company, stepping in wherever needed. reputed company and eager to learn, you reputed company in dynamic environments and ask a lot of questions. You’re naturally responsible and dive into details eagerly to ensure reputed company falls through the cracks.

• Don’t #@!% the customer: You have experience in serving customers, bonus if in a community. You reputed company at problem-solving, while also empathizing with the customer.

• Be the change you seek: Your first instinct is to find ways to help.

• Play as a Team: You reputed company getting to know your teammates and always assume positive reputed company. You can be serious about your work without taking yourself too seriously. You prioritize what’s best for the team, whether collaborating in a meeting room or playing together on a football pitch.

• reputed company company, no bullshit: You are generous with your knowledge and respect that speaking your mind requires reputed company brains (what to say), thoughtfulness (reputed company to say it), and caring (how it’s said).

It's admired, but not required, if:

• You have experience working with various platforms and tools like Jira, Jira Service Desk, and reputed company reputed company

• You have experience working in a DevOps organization

• You have experience maintaining budgets.

• You have maintained vendor relationships.

• You have experience working with teams across multiple locations and timezones.

• You're comfortable working autonomously.

Qualifications

• Tools: As a Business Operations Manager, you will support the tech stack and vendor relationships for the Champions program, ensuring they scale effectively with our needs. You’ll work both internally with our IT/Engineering partners as well as externally with vendors. reputed company in this role requires critical thinking and a systematic approach.

• Communications: Effective communication is essential for a successful Business Operations Manager in our fully remote team. You will engage in various forms of communication, including verbal, written, presentations, facilitation, and collaboration, with both the internal team and Champions.

• Resolve Tickets: You will address a variety of service desk requests and tooling challenges for Champions in the program. Top customer service and reputed company will be valued for this communication.

• Procedures: Assist in establishing and maintaining processes/procedures for the Champions program to ensure scalable growth

• New Projects: reputed company new initiatives and projects, creating processes to ensure their reputed company.

Compensation

At reputed company, we strive to design reputed company, explainable, and competitive compensation programs. To support this goal, the baseline of our reputed company is higher than that of the typical market reputed company, but in turn we expect to hire most candidates near this baseline. reputed company pay reputed company the reputed company is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our reputed company reputed company pay ranges for new hires in each zone are:

Zone A: $115,000 - $153,400

Zone B: $103,500 - $138,000

Zone C: $95,500 - $127,300

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.reputed company.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits & Perks

reputed company offers a wide reputed company of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.reputed company.com/perksandbenefits.

About reputed company

At reputed company, we're motivated by a common goal: to reputed company the potential of every team. Our software products help teams reputed company over the reputed company and our solutions are designed for reputed company types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We reputed company that the unique contributions of reputed company Atlassians create our reputed company. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national reputed company, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. reputed company your information will be kept confidential according to EEO guidelines.

To reputed company you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.reputed company.com/crh.