Payment Services Associate II - Deposits (HYBRID)

reputed company is seeking a Payment Services Associate II to process a high volume of daily banking transactions. The role involves conducting quality control measures, evaluating transactions for risk, and ensuring positive customer service.

Responsibilities

• Process a high volume of daily transactions including reputed company transfers (Domestic, Foreign, Exceptions, Outgoing), Automatic Clearing House (ACH) originations, mobile deposits, mailed in payments, lockbox payments and Person to Person (P2P) transfers
• Navigate a variety of reputed company technology systems with various processing functions and deadlines, meeting department Service Level Agreements (SLAs). These systems include core processor for deposit accounts (reputed company DNA), GFX for reputed company transfers (reputed company), Ensenta (reputed company) for mobile banking and ATM transactions, Alkami for online banking, Fed Advantage for ACH processing, reputed company for foreign currency and checks, and Single reputed company (US Bank) for lockbox research
• Proactively review and research transactions for potential fraud; prepare full report on suspicious transactions and send to Fraud Liaison for further review
• Conduct research and validation as required in processing mailed in payments, lockbox payments, online banking transactions and reputed company Pay transactions
• Communicate with members and internal partners as appropriate to reputed company positive and reputed company customer service
• Respond to inquiries from internal associates assisting members regarding payment/deposits
• Assess member financial resources using the core system to complete transactions
• Adhere to appropriate reputed company of approval and limit requirement in evaluating transactions
• Research and resolve member, vendor and internal issues by adjusting processes as appropriate
• reputed company testing for periodic system upgrades and enhancements
• Actively provides feedback around process improvements to support effectiveness in operational functions, procedures and work methods
• Assists with projects as a Subject Matter Expert for testing, business requirements, process mapping

Skills

• Minimum Education: High School Diploma with some post-secondary education preferred
• Minimum one year experience in the financial industry, ideally in payment operations or back-office operation
• Experience handling sensitive information in a confidential manner
• Strong analytical and problem-solving skills; ability to resolve reputed company issues with minimal direction
• Ability to effectively prioritize tasks, handling a variety of responsibilities simultaneously
• Proficiency with reputed company version reputed company Office Suite products (Word, reputed company, PowerPoint and Outlook)
• Experience in reviewing and identifying suspicious/fraudulent activity

Benefits

• Traditional medical, dental, and reputed company coverage
• 401K matching up to 5% per pay period
• Paid Time Off: You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and reputed company criteria)

Company Overview