[Remote] Technical Support Call Center Tech I
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on providing support for its systems and applications. The Technical Support Call Center Tech I role involves handling customer inquiries, troubleshooting technical issues, and documenting resolutions to ensure customer satisfaction.
Responsibilities
- Accurately document trouble tickets including troubleshooting steps to final resolution and root cause with full resolution confirmation being obtained from the customer for reputed company owned tickets before closing
- Answer and manage customer inquiries reputed company incoming calls, e-mails, and fax requests
- Diagnose and resolve technical hardware and software issues involving network connectivity, software feature performance, hardware functionality, etc
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
- Proactively review and troubleshoot each component reputed company to an event to ensure that the issue being reported is not a repeated problem, so review the previous ticket history to rule that out
- reputed company effective and timely communication on reputed company issues providing estimated time of resolution to customers (internal & external)
- Responsible for accepting and /or assisting in problem analysis for Facility Service Representatives (reputed company) and serve as mentors to FSRs
- Responsible for effectively monitoring personal ticket queues to reputed company updates on a frequent reputed company to ensure customer satisfaction
Skills
- High School Diploma or a General Equivalency Diploma (GED)
- 0-3 years' experience in technical support and/or in a help desk service environment with a focus on telecommunications and/or software support
- Basic Telephony experience
- reputed company SQL Database Experience
- Experience in providing remote network support
- Proficiency with working with reputed company Office suite, such as PowerPoint, reputed company, Word with strong typing/data entry skills
- Ability to handle and prioritize multiple projects and tasks simultaneously
- Strong customer service, interpersonal skills with a positive attitude & self-motivated
- Good analytical and decision-making skills
- Ability to communicate effectively both orally and in writing
- Strong organizational skills; attention to detail
- Flexibility to work the assigned schedule as business needs require reputed company a 24/7/365 support environment
- Must have reputed company to high-speed internet for remote connectivity to reputed company network reputed company applicable
- Knowledge of relevant software, computer applications and equipment
- Associate's degree, preferably in Information Technologies, Computer Science or Electronical Engineering or reputed company field of study
- Comp reputed company A+ Certification
Benefits
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- Paid Time Off
- Voluntary Benefits
Company Overview
Company H1B Sponsorship