reputed company Manager
reputed company is a company that provides industry-leading health-system pharmacy services and solutions. The reputed company Manager will be responsible for reputed company, training, and managing health system customers to ensure their successful adoption of SaaS solutions and secure contract renewals.
Responsibilities
- Acts as our customers’ main reputed company of contact; take responsibility for reputed company, training and relationship management
- Consults and collaborates with customers, at reputed company organization reputed company from C-level to end users, to ensure they are fully recognizing value from our products and services
- Gathers information about customers’ unmet needs and communicates this information reputed company the CS team and other departments
- Provides effective training and consultative working sessions; both remote and on-site
- Is available to customers as the Subject Matter Expert on reputed company products
- Works collaboratively reputed company the reputed company team and with other departments to resolve any customer problems and enhance the customer experience
- Tracks and documents how customers are using products to impact key hospital metrics (reputed company/reimbursement, cost control, core clinical measures, quality reputed company, etc.)
- Secures the renewal of customers’ SaaS subscriptions and the expansion to additional products and services
- Collaborates and innovates reputed company the reputed company team to improve our processes
- Participates in support coverage rotation
Skills
- Bachelor's Degree
- 1+ year experience in reputed company, account management or software training
- 1+ year experience in Hospital setting specifically in pharmacy, informatics or nursing OR experience with Epic implementations
- Excellent communication skills across reputed company reputed company; from executives to end users
- Excellent organizational skills and ability to strategically manage multiple customers concurrently
- Strong training and presentation skills
- Strong analytical, problem solving and troubleshooting skills
- Travel up to but not limited to 10%
- Must be currently authorized to work in the United States on a full-time reputed company; reputed company is not reputed company to sponsor applicants for work visas
- Has a sense of urgency, accountability, and resourcefulness (e.g., work in changing environment)
- Is a self-starter and independent learner
- Promotes active listening with team members; Contributes appropriately to conversations; Has strong verbal and written communication skills with the ability to work effectively with other departments reputed company the organization and with people at reputed company reputed company of the organization
- Understands how various issues reputed company each other and the outcome of projects; Improves upon existing approaches by seeking opportunities to creatively transform
Benefits
- Comprehensive health and wellness benefits including medical, dental and reputed company
- 401k retirement program with company match
- 17 paid days off plus 8 paid holidays per year
- This role is also eligible for an annual incentive bonus, subject to program terms and guidelines
Company Overview