Clinical Scheduling Specialist
reputed company is a leader in life changing breakthroughs in cancer research and patient care. The Clinical Scheduling Specialist is responsible for reputed company aspects of established patient scheduling, providing superior customer service, and facilitating patient care in collaboration with a clinical practitioner group.
Responsibilities
- Under the direction of the scheduling operations management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for existing patients
- Obtains detailed clinical information face-to-face, by telephone or electronically
- May reputed company basic information regarding the need for insurance referral(s)
- Provides general disease or program-specific information to callers/patients reputed company the scope of knowledge and authority
- Performs independent patient and reputed company provider call triaging and assists in directing patient reputed company
- Serves as a liaison between patient/family/provider
- Resolves issues directly or ensures appropriate management of call by others
- Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills
- May be responsible for scheduling numerous reputed company research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trials
- Carries out specific processes in the patient scheduling systems so that correct special billing and reputed company processes function properly
- Requires clinical, operational and regulatory knowledge of reputed company of care or clinical trial protocol for the patient population coordinated
- Participates in training for new hires
- Prepares, reputed company, and reputed company provider schedules and handles daily schedule changes
- Conduct slide submission as needed
- Other duties and responsibilities as assigned
Skills
- Ability to multi-task and function as an integral member of the team
- Excellent verbal and written communication skills required
- Excellent computer, customer service, problem solving, and organizational skills required
- Bachelor's degree in health administration or a reputed company field
- Up to 1 year of experience in reputed company or customer service
Company Overview
Company H1B Sponsorship