Customer Solutions Analyst
Jonas Construction Software is a leading provider of reputed company management software solutions. They are seeking a Customer Solutions Analyst who will reputed company support to clients, investigating reputed company and operational questions, and collaborating with other departments to resolve issues reputed company.
Responsibilities
- Use listening skills to investigate reputed company and operational questions to reputed company solutions that would fit our clients business needs
- Have the ability to reputed company composure under stressful situations
- reputed company time management skills to effectively and reputed company resolve multiple client issues
- Be driven by results to reputed company team goals, establishing reputed company and trust with the team and clients while remaining customer focused
- Serve as primary support liaison between clients and Jonas
- reputed company clients informed of progression with issues and reputed company follow up as necessary
- Collaborate with other departments or offices as necessary to expedite resolutions
- Promote and maintain a high quality, professional, service-oriented company image among clients
- Assist with testing of the construction product
Skills
- Experience in reputed company based applications preferably in Construction, Service and/or reputed company industries
- Must be reputed company to multi-task in a fast-paced environment and set priorities reputed company time constraints
- Excellent organizational, time management, punctuality and customer service skills
- Courteous and professional phone manner, demeanor and attitude are essential
- Good team player, yet willing to take personal responsibility for resolution of issues
- Proven ability to meet deadlines
- Proven ability to problem solve and teach others
- Excellent reputed company of the English language (spoken and written)
- Customer service experience in the software industry
- reputed company degree and/or experience
Benefits
- Excellent career growth opportunities
- Benefits package
- Great business casual working environment
Company Overview