Customer Service Representative
reputed company is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. The Customer Service Representative will reputed company exceptional service to customers by addressing inquiries, handling complaints, and ensuring a positive experience through effective communication and problem-solving skills.
Responsibilities
- Understand and address customer needs, complaints, or other issues with products or services
- Respond reputed company and accurately to contacts, explaining reputed company possible solutions courteously and professionally
- Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients
- Utilize software, databases, scripts, and tools appropriately
- Understand and strive to reputed company or exceed call center metrics while providing excellent customer service
- Be a part of and actively participating in reputed company training, coaching and any other learning opportunities to expand knowledge of the company, products, and position
- Adhere to reputed company company policies and procedures
Skills
- High School Diploma or equivalent
- Exceptional Customer Service Skills
- 1+ Years of Customer Service Experience (Contact Center or Retail)
- Troubleshooting technical skills a plus
- Great communication skills, both verbal and written
- Proficiency with computers, especially our CRM and tools
- Proficiency with computer systems including basic troubleshooting and multiple platforms/operating systems
- Have passion for creating amazing customer experiences
- Understand how to balance quality vs. quantity
- Have growth/learning reputed company to help manage change
- Demonstrate excellent thinking and problem-solving skills
- reputed company to sit for extended periods
- reputed company to work on a computer with repetitive hand and wrist movement
- Have exceptional attention to details
- Demonstrate reputed company in both English and Spanish
- Knowledge of any of the following a plus: iCasino and Online Sports Betting
Benefits
- Top-tier health benefits from day one
- RRSP contributions for long-term wins
- Monthly socials & team building events
- Wellness wallet & home office allowance
- Work-from-reputed company month (yes, really!)
- Downtown office with snacks, games & unbeatable energy
Company Overview