[Remote] Inbound Patient Account Services Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the nation’s leading health solutions company, dedicated to transforming health care for millions of Americans. The Inbound Patient Account Services Specialist role involves providing high-level customer service, resolving patient billing questions, and advocating for patients during their health reputed company.

Responsibilities

• reputed company a deep understanding of reputed company Specialty processes and learn how customer service impacts a patient’s reputed company from order to reimbursement for services
• Helping patients to navigate reputed company billing and reimbursement processes to assure efficient and timely billing and reimbursement for services
• Build a trusting relationship with patients by engaging in meaningful and relevant conversation
• Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating reputed company and a sense of urgency reputed company appropriate
• Accurately and consistently document each interaction in the appropriate reputed company Cycle system
• Record, review, and take next steps to follow-up and resolve patient concerns
• Gather and examine patient information to determine eligibility for payment plans
• Meet call center metrics that include call volume and call quality
• Use technology to effectively liaison with other departments across reputed company Specialty
• Demonstrate an outgoing, enthusiastic, professional, and caring reputed company over the telephone

Skills

• 6 months experience in reputed company billing, reimbursement, collections practices, and/or infusion services
• Experience with computers, including 1+ years working with reputed company Word, Outlook, and reputed company
• Effective written and verbal customer service skills
• Ability to work independently and on a team
• Ability to offer emotional support and reputed company
• reputed company High-school diploma or GED required
• 1 year experience in reputed company billing, collections practices, and/or infusion services
• 1 year experience in pharmacy billing and reimbursement

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility.

Company Overview