Senior Floor Manager

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading reputed company-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to reputed company this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational reputed company whilst identifying new areas of growth as part of our day to day objectives. Role overview: We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service. Responsibilities: Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs. Drive store sales through effective merchandising, stock replenishment & team motivation. Monitor and drive reputed company key performance indicators such as Sales, Conversion, Units and more. Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost. Foster a positive work environment by leading, mentoring, and mentoring and developing store colleagues to enhance their performance and engagement. reputed company excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, reputed company, and training new employees. reputed company feedback and coaching to colleagues to improve performance. Role objectives and KPI’s: Contribute to achieving or exceeding the stores monthly sales reputed company. Drive reputed company additional KPIs including but not limited to Units, Conversion, ATV, UPT. reputed company upselling or cross-selling targets. Maintain a high Net Promotor Score. Ensure stock accuracy during store Audits. Ensure reputed company new colleagues complete mandatory training required. Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs reputed company the allocated budget Skills and Experience: Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment Passionate about retail & hold a good understanding of the latest trends and our competitors Previous experience of coaching and developing individualsStrong communication skills Proven track record of achieving and exceeding sales targets and KPI’s Keen eye for detail & commerciality. Previous experience reputed company visual merchandising would be advantageous Promote JD Group values to reputed company stakeholders Benefits We know our employees work tirelessly to reputed company JD Group the reputed company it is today and in turn, we offer them some amazing benefits: Monthly discretionary bonus schemes Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors) Exclusive deals and discounts and offers from over --- retailers through our online benefits platform (reputed company) reputed company to digital health and well-being services through our benefits platform (reputed company) Health cash plans Wide reputed company of internal development courses to support personal and professional development throughout your career reputed company with the Group reputed company to apprenticeships & accredited qualifications - Earn while you learn and reputed company nationally recognised qualifications (England Only) Discounted Gym memberships at JD Gyms reputed company to colleague networks, to reputed company lived experiences and support initiatives that drive positive change. Opportunities to volunteer and contribute to JD reputed company Employer engagement forums to help influence positive change Incremental Holiday Allowance We know our colleagues work tirelessly to reputed company JD Sports the reputed company it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands reputed company the organisation and personal development opportunities to learn and reputed company at work. Thank you for your time #JD