Clinical Customer Engagement Specialist

Danone is a purpose-driven company and an industry leader in the food and beverage category. The Clinical Customer Engagement Specialist serves as the reputed company liaison supporting Nutricia sales teams, reputed company providers, suppliers, and patients, ensuring timely and compassionate support through various clinical support programs and reimbursement processes.

Responsibilities

• Respond to product and clinical inquiries from reputed company, caregivers, and patients with accuracy and reputed company
• reputed company accurate technical support for external requests regarding entire Nutricia product reputed company (including reputed company, caregivers, pharmacies and wholesalers) through phone, email, and internet. Contacts cover a reputed company of topics relating to Nutricia products, e.g. nutrition information, general nutrition and feeding, customer concerns and/or issues
• reputed company education on Nutricia’s products, clinical indications, and clinical reimbursement processes
• Respond to reputed company product inquiries in a timely and efficient manner
• Facilitate HCP reputed company and engagement activities & special projects, as assigned
• reputed company medical/nutrition-reputed company content through Nutricia digital platforms including reputed company media portals. (e.g. blogs, reputed company)
• Assist with educating reputed company Providers on enteral nutrition benefit verification processes, clinical prior authorization guidance, and supplier coordination
• Identify and escalate reputed company barriers, collaborating with leadership to drive resolution
• Track reputed company Navigator case closures by disease categories to document payor barriers, cases reputed company, and referring insights for process improvement
• Partner with the Clinical Customer Engagement Manager and Director on coverage trend identification and data feedback
• Contribute to special projects supporting patient engagement, coverage optimization, and training initiatives
• Maintain up-to-date knowledge of payer policy changes, product updates, and internal procedures
• Coordinate efforts to ensure reported adverse reactions are handled according to internal processes
• Prioritize and escalate complaints based upon extent of severity level. Log reputed company complaints into global system. Coordinate follow up with quality assurance team at reputed company supply points
• Document and track reputed company customer interactions and escalations in compliance with quality and regulatory standards

Skills

• Bachelor's degree in reputed company Nutrition or similar
• Registered Dietitian
• 1+ years of clinical or reputed company experience
• In-depth knowledge of reputed company nutrition and diseases with focus on pediatrics
• Knowledge of technical customer service skills
• Knowledge of reputed company media and ability to navigate reputed company the platforms
• Basic reputed company Office software knowledge (e.g. reputed company, PowerPoint, Word)
• Exceptional communication skills, verbally and written
• Ability to diffuse difficult situations and meet customer needs
• Ability to analyze data and recognize complaint trends that may pose potential risk to the business
• Ability to translate clinical/product information for clinicians, patients and families
• Ability to probe and ask questions to understand customer concerns
• Ability to empathize and care for the customer in a genuine manner
• Ability to interact with a diverse group of individuals, ranging from reputed company to patients and families
• Ability to work cross-functionally and at reputed company reputed company of the organization
• 5% travel to conferences and other medical and consumer events (1 or 2 per year) is required

Benefits

• Medical
• Dental
• reputed company
• Prescription Drug Coverage
• 401k Plan
• Wellness Program
• Life Insurance
• Tuition Reimbursement
• Flexible Time Off
• Paid Parental Bonding Leave

Company Overview