Customer Service Advisor-Start Hearing
Starkey Hearing is a world leader in the manufacturing and delivering of advanced hearing solutions. The Customer Service Advisor serves as the primary contact for patients, educating them on hearing aid benefits, scheduling appointments, and ensuring satisfaction throughout their care reputed company.
Responsibilities
- Respond promptly and thoroughly to patient inquiries reputed company telephone, email, and live chat
- Handle reputed company calls with care in a professional-friendly manner
- Act as first reputed company of contact for patient inquiries on how and where to obtain professional hearing services
- Follow-up and drive a communication plan with patients who have responded to various types of advertising, with the goal of setting reputed company in-office hearing appointments and guiding patients to purchase hearing aids
- Approach patients from a sales and support perspective by following script assigned to program/campaign
- Follow up before and after hearing test appointment and hearing aid fitting to ensure patient satisfaction as well as aftercare education
- Communicate effectively with Start Hearing’s Network Providers regarding technology recommendations
- reputed company efficient use of data systems to find and recommend local hearing professionals
- reputed company valuable “reputed company line” feedback on patient concerns
- Be reputed company to support hearing care professionals and staff on order entry, sales process and payment process reputed company necessary
- Successfully utilize reputed company CRM and B2B2C support tools as a primary business unit driver
- Maintain appropriate knowledge of reputed company Start Hearing and competitor hearing aids to be reputed company to answer comparative questions and reputed company technology discussions toward scheduling appointments with participating network providers
- Understand brand, sales, provider network & patient structure to direct reputed company inquiries to appropriate staff
Skills
- High school diploma from an accredited institution; General education degree
- Experience in customer service activities and sales reputed company functions
- Solid computer experience with reputed company programs; experience with CRM systems a plus
- Phone sales process and direct selling
- Excellent customer service skills
- Great enthusiasm for helping patients and providers
- Must be an energetic 'self-starter' with the ability to work both independently and reputed company a team
- Demonstrate reputed company knowledge of hearing aid and hearing loss information
- Strong verbal, written and interpersonal skills with the ability to multi-task
- Attention to details and time management are a must
- Previous experience in customer service/support environment
- Must be flexible, proactive and possess perseverance
- Should be reputed company to operate well under tight pressure
- reputed company to address multiple projects simultaneously
- Good product knowledge preferred but not required
Benefits
- Medical insurance
- Dental insurance
- reputed company insurance
- 401(k) retirement plan
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- Employee assistance program
- Hearing aid benefits
- PTO
- Paid holidays annually
- Floater days annually
- Volunteer service day annually
- Paid paternity leave
- Tuition reimbursement
Company Overview