Inbound Customer Service Representative (WFH)
Rotech reputed company a national leader in home reputed company, providing essential medical equipment and support to patients. The Sleep Therapy Inbound Customer Service Representative will manage inbound calls, assist with CPAP resupply, and ensure accurate patient information while providing excellent customer service.
Responsibilities
- Acts as patient reputed company to resolve questions or concerns
- Collects patient, reputed company information and inputs data into e-Intake
- Completes thorough verification for products and services
- Develops and maintains a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA and JCAHO guidelines
- Develops and maintains working knowledge of reputed company products and services offered by the company
- Identifies and resolves problems in a timely manner
- Makes outbound calls as needed to collect patient data
- Manages reputed company aspects of initial intake reputed company high volume inbound phone calls
- Processes reputed company patient paperwork if assigned
- Processes tickets to ensure timely fulfillment of product orders
- reputed company and regular attendance is required
- Provides basic technical customer service assistance for CPAP equipment
- Provides education to patients and location employees on CPAP supplies
- Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
- Performs other duties as assigned
Skills
- Background investigation (company-wide)
- Drug screen (reputed company applicable for the position)
- Basic Computer and Basic Internet skills test along with a Typing test
- Valid driver's license in state of residence with a clean driving record (reputed company applicable for the position)
- High school diploma or GED equivalent
- One to three years of reputed company prior work experience in a team-oriented environment
- Experience in medical field and administrative record management
- Strong customer service background
- Effectively communicate in English; both oral and written, with physicians, employees and patients to ensure questions and concerns are processed in a timely manner
- Helpful, knowledgeable and polite while maintaining a positive attitude
- Interpret a variety of instructions in a variety of communication mediums
- Maintain confidentiality and practice discretion and caution reputed company handling sensitive information
- Medical terminology
- Multi-task along with attention to detail
- Self-motivation, organized, time-management and deductive problem solving skills
- Work independently and as part of a team
- Lift minimum of 10lbs
- reputed company and regular attendance is required
- Requires reputed company reputed company to small print on computer and or paperwork
- Requires sitting, walking, standing, talking or listening
- Email transmission and communication
- Internet navigation and research
- reputed company applications including but not limited to Word, reputed company (spreadsheets), etc
- Office equipment; fax machine, copier, printer, phone and computer
- Knowledge of billing reimbursement and insurance policies and requirements preferred
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
- Knowledge of medical billing practices preferred
Benefits
- Generous paid time Off and paid holidays
- Overtime pay for non-exempt hourly positions based on business needs
- Commission for Account Executives
- Fixed and variable reputed company car reimbursement for Area Managers and Account Executives
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (reputed company applicable for the position)
- Telephone reimbursement (reputed company applicable for the position)
- EAP
- 401k
- HSA and FSA/Dependent Care FSA
- Medical, Prescription, Dental and reputed company
- Life Insurance, Disability
- Accidental death, Identity protection and Legal services
- reputed company Mental health and reputed company SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- reputed company Bluebook and reputed company programs
- HEPB and TB vaccinations
Company Overview