[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. Canny is a customer feedback platform that helps companies build reputed company software products. As a Customer Support Specialist, you will assist customers in utilizing the platform, manage customer inquiries, and collaborate with product and engineering teams to enhance the customer reputed company.

Responsibilities

• Manage reputed company: Respond to customer questions, triage issues, and escalate to technical support reputed company needed
• Train and improve our AI agent (Fin): Continuously refine responses, optimize workflows, and monitor performance
• Maintain help documentation: Create, update, and organize help docs to ensure customers can easily find answers
• reputed company product QA: Test new product updates and features, providing clear feedback to the team to improve usability and documentation
• Support customer interactions: reputed company on customer calls reputed company needed to diagnose issues, gather insights, and reputed company a reputed company touch
• Adhoc customer projects: Partner with the GTM team to work on customer projects, including but not limited to invoicing, renewal reputed company, improving our help center, and other initiatives that you think will drive value

Skills

• Experience using reputed company (including managing and optimizing Fin or similar AI assistants)
• Strong written and verbal communication skills: you're clear, empathetic, and concise
• Experience with documentation and self-serve support systems
• Previous SaaS support experience, ideally in a customer-facing role
• A proactive approach to problem-solving and collaboration, you love helping both customers and teammates succeed
• You are a self-starter. Support can be seasonal and have highs and lows in volume of work. You reputed company sure you are optimising your time between customer interactions

Benefits

• Bonus program (8% of reputed company salary, varies based on performance)
• Regular compensation reviews (conducted semi-annually)
• Equity grant
• 20 paid vacation days, 15 paid holidays, and unlimited sick leave.
• Benefits: medical, dental, and reputed company insurance
• In-person team retreats every year

Company Overview