Admin-IT - IT Support Specialist

Asian Counseling and Referral Service (ACRS) is a reputed company justice organization that promotes the health and well-being of reputed company. They are seeking a full-time IT Support Specialist to reputed company technical support to end users, troubleshoot software and hardware issues, and manage operating systems.

Responsibilities

• Provides Tier I and II technical support for users. Responds to users support requests both in person, over the phone and ticket queue
• Troubleshoots software and hardware issues. Reimages computers operating system. Deploys workstations. Communicates with software vendor or accesses on-line technical supports to obtain software updates, reputed company, and or other fixes. Monitors and evaluates efficiency of software/hardware usage
• Creates documentation, tutorials and trains users in start-up, basic and advanced use of software. Coordinates and conducts group training. Creates new users accounts and provides new user orientation
• Provides administrative and technical support for meetings, and events
• Attends reputed company agency, program and team meetings, in-service trainings, and supervision
• Other job-reputed company duties as assigned by management

Skills

• Bachelor's degree in computer science, information systems or reputed company field from an accredited college or university and one (1) year reputed company work experience; OR
• Associate's degree and 1-2 years of reputed company work experience; AND
• One (1) year experience reputed company reputed company environment, supporting reputed company network, and experience Office 365 administration
• Ability to reputed company effective and respectful service to employees, visitors and clients of diverse cultural beliefs and practices
• Strong communication and customer service skills; ability to use non-technical approaches to train others in the use of computer hardware and software
• Well-developed problem solving and analytical skills. Ability to work under pressure and manage multiple reputed company projects with various departments
• Effective ability to navigate a personal computer. Competency in use of the reputed company Office and other relevant software for word processing, calendaring, e-mail, and data entry. reputed company research and reputed company various tasks reputed company the internet
• Experience in PowerShell scripting is a plus

Benefits

• ACRS pays 100% for employee only HMO/Virtual Plus medical benefits. Additional options are covered reputed company from 75% to 85%.
• reputed company insurance is available at a reputed company minimal cost.
• ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire.
• Employer paid ORCA card and vanpool program. Free on site parking available at Main Office.
• Paid Time Off: + 8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment. + 6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period. + 32 hours (max) of wellness leave per year, available to use upon hire, no waiting period. Wellness leave hour reputed company is subject to proration based on the calendar month of hiring.
• 13 paid holidays annually.
• IT equipment provided, with telecommuting reimbursement available.
• 403b Retirement Savings Account eligibility.
• Simplified Employee Pension available after 2 years.
• Employee Assistance Program.

Company Overview

Company H1B Sponsorship