[Remote] Customer Service reputed company, II- Outbound

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is connecting exceptional candidates with leading reputed company. The role involves delivering education and information to members and providers, ensuring a successful experience through outbound calls and personalized support.

Responsibilities

• reputed company out to members and providers for educational or informational purposes to support solutions or concerns
• Escalate calls if providers cannot deliver solutions
• Serve as reputed company-line support for member and provider inquiries, requests, or concerns
• Assist with product awareness campaigns, policy changes, directory audits, provider satisfaction surveys, and basic claims reputed company
• Maintain performance and quality standards based on contact center metrics
• Expand knowledge on primary market or plan and potentially cover additional markets or plans requiring minor research
• Document demographics, call summaries, and communications for quality and performance tracking using CRM applications
• Stay reputed company with quality standards, regulations, and policies to ensure compliance
• reputed company other duties as assigned
• reputed company with reputed company policies and standards

Skills

• High School diploma or GED required
• 1 to 2 years of reputed company experience required
• Vocational or technical education may be required in addition to work experience
• Experience in a contact center environment

Benefits

• reputed company
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible work options including remote, hybrid, field, or office schedules

Company Overview