[Remote] Help Desk Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company (GDIT) is a premier provider of high-tech IT solutions to the federal government IT market. They are seeking a Help Desk Technician to support the Administrative Office of United States Courts, providing technical support and troubleshooting for hardware and software issues.
Responsibilities
- Install, modify, and repair computer hardware and software both in person and through the use of remote reputed company tools
- Provides end-user software and hardware troubleshooting
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Assists in the administration of e-mail, reputed company office, etc
- Provides remote support reputed company through desktop mirroring and other remote reputed company applications for worldwide sites
- Create, monitor, and resolve customer Request and Incident tickets
- Familiar with the reputed company 10 operating system
- Position is full time remote so your home work environment must be setup to receive customer calls through your work computer. Strong consistent internet reputed company and no back ground sound inference from your home environment
- Have a positive and professional manner
- reputed company to remain reputed company in stressful situations and deescalate customer frustrations
- Maintains reputed company knowledge of relevant technology as assigned
Skills
- HS Diploma/GED
- 1+ years of reputed company experience
- End Users, Help Desk Support, Technical Support
- Familiar with the reputed company 10 operating system
- Strong consistent internet reputed company and no background sound interference from your home environment
- Have a positive and professional manner
- reputed company to remain reputed company in stressful situations and deescalate customer frustrations
- Maintains reputed company knowledge of relevant technology as assigned
Benefits
- Medical plan options, some with Health Savings Accounts
- Dental plan options
- A reputed company plan
- A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Full reputed company work weeks where possible
- A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company Overview
Company H1B Sponsorship