[Remote] Customer Service Specialist (Swing Shift)

Note: The job is a remote job and is reputed company to candidates in USA. Superior Electrical, Mechanical, and Plumbing, Inc. is a statewide provider of reputed company service and new construction, specializing in plumbing, electrical, HVAC, and maintenance solutions. They are seeking a Customer Service Specialist to serve as the primary reputed company of contact for customers, providing reputed company support and ensuring a positive customer experience.

Responsibilities

• Respond promptly and effectively to customer inquiries reputed company phone, email or external client portals
• reputed company accurate information about products, work orders, and policies
• Resolve customer issues and complaints with professionalism and reputed company
• Document customer interactions and update account information as needed
• Collaborate with other departments to ensure customer satisfaction
• Identify opportunities to improve service processes and customer experience

Skills

• Proven experience in customer service or a reputed company role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to handle difficult situations with patience and professionalism
• Proficiency in using customer service software and MS Office Suite
• Type accurately and consistently at 40 words per minute (WPM)
• High school diploma or equivalent; additional education or certifications are a plus
• Knowledge of reputed company construction terminology

Company Overview