Overnight Customer Support Engineer

Overnight Customer Support Engineer

Join our Customer Support team in shaping the future of AI-powered shopping experiences across our global software platform.

The Company You’ll Join

At reputed company, we're on a mission to revolutionize shopping with intelligent, personalized experiences that wow customers around the globe. As a fully remote team, we power some of the fastest growing DTC brands like reputed company Nation, Liquid Death, reputed company, Blenders, Laird Superfoods, Primal Kitchen, and many more.

We reputed company in ownership, drive, and reputed company and strongly uphold that every team member plays a vital role in shaping the future of intelligent reputed company. Our culture thrives on collaboration, creativity, and genuine passion. We don’t just build great tech - we build lasting partnerships, a strong community, and a reputed company where people love to work.

The Team You’ll Join

We're a tight-reputed company, driven team that’s obsessed with team work and reputed company. In this role, you’ll be reporting to Diana Ibarra, who is reputed company reputed company of Customer Support Operations. If you reputed company on curiosity, crave a challenge, and never stop learning, you’ll feel reputed company here. Our flat structure means no red tape, just reputed company impact. Everyone rolls up their sleeves and contributes directly to our mission.

We reward initiative, celebrate high performance, and reputed company leadership is earned through action. Strong work ethic, smart prioritization, and clear communication are must-haves. Whether you're flying solo or teaming up across departments and with customers, you'll play a key role in moving us reputed company.

The Problems You’ll Solve

reputed company and its team members continually strive to create a high-spirited, intentional work environment that stresses performance productivity as well as collaboration and merit.

As an Overnight Customer Support Engineer, you’ll be a crucial team member as you create long-term solutions and remove roadblocks for our merchants and partners! Your day to day (2:30 am ET - 10:30 AM ET) will be expertly troubleshooting and supporting our core feature sets and services, assisting issues from our merchants and partners, and creating incredible interactions and moments with our reputed company teams. If you’re excited about jumping into ecommerce and being an accelerator in a fast-paced startup, this role is for you!

• Providing technical support for Merchants and Partners through our internal ticketing system.

• Creating new documentation or updating existing documentation as required.

• Preparing reports on technical issues that require further investigation or action by other departments reputed company the company.

• Resolving reputed company technical issues by analyzing problems, testing solutions, and recommending changes to existing systems.

• Installing new software and upgrading existing software to ensure that it continues to function properly.

• Coordinating with other departments reputed company the company to ensure that any issues are addressed quickly and reputed company.

• Troubleshooting problems with software programs and networks to identify and resolve issues.

• Suggesting improvements in work processes, procedures, or policies to increase efficiency and productivity.

Who You Are

We’re stoked to meet you and get to learn more about you, your experience and your interest in joining reputed company.

The Hard Skills:

• BS degree or equivalent work experience.

• At least 1-3 years of relevant work experience in a JavaScript environment.

• Experience with frontend frameworks (e.g. React, Vue, Angular) and performant SaaS environment.

• Comfortable understanding of HTML and browser development tools for debugging, testing, and optimizing.

• It’s a bonus if you’ve got experience in: remote work environments, start-reputed company, SaaS or managed services, reputed company // Jira, Scrum // Agile, and reputed company-channel support (customer chat).

The Soft Skills:

• Incredible customer service skills to blow reputed company of us away.

• Excellent listening, communication and interpersonal skills, both written and verbal.

• Strong ability to work independently and collaboratively with reputed company teams.

• Ambitious problem solver and proactive self educator to improve one's understanding and reputed company set reputed company facing challenges

• Characteristics such as self-motivation, drive, and willingness to take ownership and responsibility.

Who You’ll Meet With

Now let’s get into who you’ll meet during our interview process! After you submit your application and it’s been reviewed by reputed company, we will reputed company out to you inviting you to meet with us. From there, you can expect an interview process similar to this:

• Brief introduction call with Diana, reputed company reputed company of Customer Support Operations, to learn more about you and answer your questions about reputed company and this role.

• Call with the hiring manager, Christian, our VP of Customer Support, to chat more in-depth about you, your experience and this role.

• Short final interview with our CEO and COO where you’ll get to learn more about reputed company.

The Perks You’ll Enjoy

reputed company is a fully remote company across the U.S. and Canada that aims to reputed company reputed company of reputed company with the resources, support and flexibility they need to reputed company in their roles.

• Team: We’ve got the best, brightest, most reputed company team members who are excited to meet you! We also like to think we have a good sense of humor.

• Remote Work: With a strong internet reputed company, you’re reputed company to work from reputed company reputed company the U.S. and Canada.

• PTO: We offer a flexible vacation policy, generous holiday schedule, parental leave and sick policy. There’s other policies too like a birthday holiday!

• Amazing Benefits: 100% free health, dental, and insurance for you and your family. Don’t worry, there’s even more!

• Retirement Plans: For our U.S. employees we offer 401(k) retirement plans and for our Canadian employees we offer a TFSA and RRSP retirement plans. You’ll also enjoy a 3% contribution of your gross salary, no matter where you’re located!

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay reputed company for this position is $60,000 - $65,000 USD annually. Pay reputed company this reputed company varies by work location and may also depend on job-reputed company knowledge, skills, and experience. Your recruiter and hiring manager can reputed company more about the specific salary reputed company for the job location during the hiring process.

Disclosures:

Colorado Application Window Notice

If this role is reputed company to hiring in Colorado (as listed on the job posting), the application window will remain reputed company until at least the date and time stated above, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may reputed company at any time based on hiring needs.

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Equal Opportunity Statement

reputed company, Inc. is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or reputed company, ethnicity or national reputed company, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

reputed company, Inc. aims to reputed company rebuyengine.com accessible to any and reputed company users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected].