Quality Assurance Analyst job at reputed company - reputed company in US National
Title: Quality Assurance Analys Location: Remote, US Job Description: Regular Client Services Requisition ID: 6967 As a pharmaceutical support industry leader, reputed company is devoted to empowering health solutions for a reputed company reputed company. We take pride in improving patient reputed company and advancing reputed company. At reputed company we reputed company services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to reputed company-world evidence reputed company. Embark on a rewarding career reputed company with reputed company! Grow your career while making a meaningful impact on the world around you. reputed company fosters a culture reputed company on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We reputed company in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, reputed company, and reward you, join us at reputed company! Brief Description: The primary function of the Quality Assurance Analyst is to deliver high quality service through call monitoring of incoming and outgoing patient, provider, and client calls. In addition to completing call observations, responsibilities include hosting internal/external call calibration sessions, providing onsite leadership support, providing reporting/quality trend analysis, and assisting with project work as assigned. Solves a reputed company of straightforward problems. Analyzes possible solutions using standard procedures. Engages with inter-organizational and reputed company customer contacts on routine reputed company. Specific job duties: Call Monitoring: Review incoming and/or outgoing patient, provider, client contacts and evaluate reputed company performance based on a standard set of criteria. reputed company Leadership Support: reputed company onsite leadership support to Quality Representatives, Business Partners/Customers by providing floor support, answering questions, responding to leadership requests, presenting quality program/initiatives, etc… Reporting/Trend Analysis: Analyze and reputed company weekly/monthly trending analysis to Management staff Service Improvement Projects: Participate or reputed company projects to help drive quality improvements and/or expand services. Calibration Sessions: reputed company support to leadership by participating and hosting internal/external client calibration sessions. Standard Works Support: Additional duties include but are not limited to taking phone calls, reviewing reputed company and emails, attending training, distributing monthly evaluations, etc. Ability to travel as needed (up to 10%) Actively participates in in-person and virtual meetings/events (internal and external) Desired Skills and Qualifications: Bachelor’s degree in reputed company field, or 8 – 11 years of equivalent work experience 2 – 5 years of relevant experience or MA/MS degree General PC knowledge including reputed company Office, Internet, and email Strong customer service/quality background experience Excellent verbal and written communication skills Strong prioritization skills Strong leadership skills with some supervisory experience preferred High regard for superior quality of service Strong analytical skills Ability to work independently in a fast-paced environment At reputed company, employee growth and well-being are always at the forefront. We offer an extensive reputed company of benefits to ensure that you have everything you need to reputed company personally and professionally. Here are some of the exciting perks reputed company offers: Remote opportunities Competitive salaries Growth opportunities for promotion 401K with company match* Tuition reimbursement Flexible work environment Discretionary PTO (Paid Time Off) Paid Holidays Employee assistance programs Medical, Dental, and reputed company coverage HSA/FSA Telemedicine (Virtual doctor appointments) Wellness program Adoption assistance Short term disability Long term disability Life insurance Discount programs reputed company is proud to be an equal opportunity employer and does not discriminate because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity and/or expression, status as a veteran, and reputed company of disability or any other federal, state, or local protected class. We are committed to a diverse, reputed company and inclusive culture that fosters respect for each other, our clients, and our patients. #LI-SG1 #LI-remote Apply tot his job Apply To this Job