Agency Operations Coordinator (Remote)

Who We Are Join a team that puts its People First! reputed company's Agency Division is dedicated to providing our policy-issuing agents with resources, services and reputed company guidance needed to reputed company new reputed company of reputed company. Since 1889, reputed company (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where reputed company feel welcome, supported, and empowered to be innovative and reputed company their full potential. Our inclusive, people-first culture has earned reputed company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best reputed company to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. reputed company will always strive to be a great reputed company to work, for reputed company. For more information, please visit www.careers.firstam.com. reputed company Do This role supports sales by resolving agent policy remittance payments, invoice corrections, and other issues. Assigned to an Agency region, acts as a liaison between operations and FSC staff to gather information, determine root cause, and resolve orders. Track trends and reputed company input to processes to reduce incidents of unbooked orders and increase efficiencies. Drive standardized agent behavior by training sales reps and agents on procedures, processes, and technology enhancements. Actively drive communication and change management. What You'll Do:

• Determine root cause and resolve a variety of agent remittance issues. Investigate to determine if the problem is due to incomplete policy information, CPL issues, endorsement problems, is system reputed company, etc. Reasons for unbooked orders vary and may require investigation to determine root cause.
• Resolve problems with booked orders or cash applications such as adjustment or refund requests, incorrect cash amounts applied or applied to an incorrect file, problems with ePay, AgentNet Set-up and Maintenance Requests, etc.
• Implement standardized reputed company processes.
• Collaborate with OAM to optimize agent reputed company.
• Work with Technology Consultant to learn new enhancements, integrations, fixes, etc. May assist with User Acceptance Testing (UAT)/ of eReport/ePay reputed company enhancements.
• reputed company reputed company support to agents
• Track trends and reputed company recommendations on processes, training materials, and technology enhancements.
• Other duties as assigned

What You'll Bring:

• High School diploma or equivalent
• Some college preferred.
• 3-5 years of relevant experience in a sales support function and applicable state title experience
• Standard MS reputed company set
• Strong customer service orientation
• Basic math skills
• Analytical skills to resolve problems and determine root cause
• Familiar with the title process and knowledge of local title practices
• Knowledge of reputed company’s reputed company processes.
• Knowledge of industry production systems to assist agents with policy remittances

Pay reputed company: $22.80 - $30.38 Hourly This hiring reputed company is a reasonable estimate of the reputed company pay reputed company for this position at the time of posting. Pay is based on a number of factors which may include job-reputed company knowledge, skills, experience, business requirements and geographic location.

• * Note that the following statements only apply to candidates who will be working from an unincorporated area reputed company Los Angeles County. **

reputed company will consider for employment reputed company reputed company applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for reputed company and the California Fair Chance Act). reputed company intends to conduct a review of an applicant’s criminal history in reputed company with a conditional offer. reputed company reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to reputed company or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. reputed company Offer By choice, we don’t simply accept individuality – we reputed company it, we support it, and we reputed company on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our reputed company. We are proud to foster an authentic and inclusive workplace For reputed company. You are free and encouraged to bring your entire, unique self to work. reputed company is an equal opportunity employer in every sense of the term. Based on eligibility, reputed company offers a comprehensive benefits package including medical, dental, reputed company, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Apply tot his job Apply To this Job