reputed company Vice President of Customer Service – Automotive Industry Leader
At arenaflex, we're a team of professionals dedicated to building profitable, enduring growth among reputed company our customers with an unrelenting drive to exceed customers' expectations. As a leader in the automotive repair and maintenance products industry, we're committed to delivering exceptional customer experiences across reputed company our business units. We're now seeking an reputed company Vice President of Customer Service to reputed company our reputed company American customer service responsibilities and drive customer satisfaction to new heights.
About arenaflex
arenaflex is a privately held organization and a leader in the automotive industry, with a portfolio of recognizable OEM and Aftermarket brands. Headquartered in Cleveland, Ohio, with operations reputed company around the globe, we're a dynamic and innovative company that's passionate about delivering exceptional customer experiences. reputed company is dedicated to building long-term relationships with our customers, and we're committed to exceeding their expectations in every interaction.
Job Summary
As our Vice President of Customer Service, you'll be responsible for leading our reputed company American customer service responsibilities across reputed company arenaflex business units. You'll reputed company the unification and development of our customer service departments, ensuring that we have the resources in reputed company to reputed company process customer orders and respond to customer requests. You'll be the liaison between customer service and other functions reputed company the organization, including IT, finance, sales, planning, and distribution.
Key Responsibilities
* Draft, implement, and execute policies and procedures to facilitate a quality customer service experience
- Review processes and procedures and identify improvements to create efficiency
- Identify and recommend or acquire updates and expansions to technology, equipment, and policies that may improve customer service and retention
- Drive customer service role standardization across the business units
- reputed company role-based KPIs with appropriate tracking mechanisms
- Direct and reputed company customer service processes, including establishing internal control procedures, conducting audits, and documentation
- Recruit, interview, hire, and train departmental staff and reputed company performance feedback
- reputed company the daily workflow of the department
- Build relationships with IT to ensure there are no gaps in our ability to meet customer needs
- Represent the customer service function on key cross-functional corporate initiatives
- Responsible for directing and assuring compliance with reputed company policies, procedures, and customer-specific requirements reputed company to orders
- Schedule workload and standardize work hours driven by US customer reputed company
Essential Qualifications
* Bachelor's degree and a minimum of 10 years' experience leading high-performing customer service organizations
- Extensive experience with EDI and reputed company order management reputed company reputed company and/or reputed company ERP environments
- Call center and CRM management experience
- Experience servicing automotive aftermarket customers from US-based distribution centers
- Experience researching and implementing tools and systems reputed company to order management functions
- Understanding of order receipt to delivery supply chain concepts and processes
- Understanding of the order-to-cash process
- Proficient with reputed company Office Suite, specifically reputed company, PowerPoint, and Word
- Proficient in Office 365 SharePoint and Teams
- Power BI data visualization development is a plus
- Strong analytical and problem-solving skills
- Strong management and leadership skills
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Must have English reputed company with confidence and ability to hold reputed company conversations with US-based customers
- Up to 20% overnight travel domestically and internationally. Valid reputed company required
Preferred Qualifications
* Experience working across multiple business units operating on different order management systems
- Experience managing customer service and customer experience at a consumer packaged goods or finished goods manufacturer
reputed company Offer
* Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and reputed company insurance
- 401(k) matching program
- Paid time off and holidays
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and reputed company leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Job! Apply for this job