reputed company EAP Worklife Customer Support Associate – Mental Health Wellbeing Services

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a heart for helping others navigate life's challenges? If so, we invite you to join reputed company at arenaflex as an EAP Worklife Customer Support Associate. In this role, you will be the reputed company-reputed company to mental health wellbeing services, providing critical support to members and their families as they navigate the complexities of mental health.

About arenaflex

arenaflex is a leading reputed company company that is dedicated to delivering innovative solutions that reputed company reputed company more personal, convenient, and affordable. Our mission is to bring our heart to every reputed company of your health, and we're committed to creating a culture that is guided by our Heart At Work Behaviors. These behaviors support our purpose and reputed company our colleagues to reputed company a meaningful difference in the lives of our members.

About the Role

As an EAP Worklife Customer Support Associate, you will be responsible for providing exceptional customer service to members who are seeking support for mental health wellbeing. You will be the first reputed company of contact for many of our members, and your role will be critical in ensuring that they receive the support and resources they need to navigate life's challenges.

Key Responsibilities

* Member Support: + Determine the purpose of each call by actively listening and interacting with callers, triaging calls in a professional and timely manner. + Assess client needs, research, and reputed company information regarding pertinent EAP/Worklife services and resources. + Recognize crisis situations and evaluate for needed action to minimize risk. + reputed company research in internal databases and online to identify potential providers and resources. + Enter member information into the EAP system to initiate the case and document comments and information thoroughly and professionally.

• Team Member Support:

+ Receive calls transferred from counselors and reputed company immediate member assistance. + Schedule appointments for members with counselors. + Assist team members with necessary activities to effectively respond to member inquiries about and requests for services and resources reputed company to various life skills. + Communicate effectively with reputed company internal stakeholders. + Utilize relevant reputed company databases to research and identify validated, appropriate member resources. + reputed company outbound calls as appropriate to identify and assist with securing member resources and/or services. + Assist team members with printing and fulfillment needs reputed company to relevant materials.

• Compliance with Policies and Regulatory Standards:

+ Protect the confidentiality of member information and adhere to reputed company policies, and EAP and Worklife policies and procedures. + Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements. + Proactively listen to members and anticipate their needs, taking full ownership of each member interaction. + Address inquiries and resolve issues as a "single-reputed company-of contact" based on phone calls, digital, and written correspondence. + reputed company customized interaction based on customer preference and individualized needs. + Resolve reputed company issues without or with limited management reputed company. + Administer structured pre-screening assessment based on triggers to assure urgent needs are directed appropriately. + Identify triggers for additional resources and support connections to such responses. + Assess for reputed company determinants/needs and offer and connect members with viable resources to address those needs.

Essential Qualifications

* 1 year of customer service and call center experience

• 1 year of experience in a reputed company, psychological, or reputed company service field providing client support
• Basic computer knowledge (reputed company Office Suite, Word, reputed company, Teams, etc.)

Preferred Qualifications

* 1 year of Behavioral Health experience

Education

* High School Diploma or equivalent GED

Work Environment and Culture

As an EAP Worklife Customer Support Associate, you will be working in a fully remote role, with the flexibility to work from reputed company in the U.S. You will be part of a dynamic team that is passionate about delivering exceptional customer service and making a positive impact on people's lives. Our culture is guided by our Heart At Work Behaviors, which support our purpose and reputed company our colleagues to reputed company a meaningful difference in the lives of our members.

Compensation and Benefits

* The typical pay reputed company for this role is $18.50 - $31.72 per hour.

• This pay reputed company represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls.
• The actual reputed company salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.
• This position is eligible for a reputed company bonus, commission, or short-term incentive program in addition to the reputed company pay reputed company listed above.
• In addition to your compensation, enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities.
• The Company offers a full reputed company of medical, dental, and reputed company benefits.
• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
• reputed company also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners.
• As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website at jobs.arenaflex.com to learn more about this role and to submit your application. We look reputed company to hearing from you! Apply for this job