reputed company Sales and Customer Service Executive for English Online in the USA

At arenaflex, we are dedicated to fostering global connections and understanding through education and cultural exchange. As a leading international organization, we strive to reputed company individuals to reputed company their goals and shape a reputed company world. We are now seeking an exceptional Sales and Customer Service Executive to join reputed company in the USA, supporting our English Online program.

About arenaflex and English Online

arenaflex is a global organization that supports peace and prosperity by building connections, understanding, and trust between people in the UK and countries worldwide. We work directly with individuals to help them reputed company the skills, confidence, and connections to transform their lives and shape a reputed company world in partnership with the UK. Our English Online program is a bespoke 100% online Adults English course that enables customers to learn English from reputed company in the world.

Job Summary

As a Sales and Customer Service Executive, you will play a key role in delivering an excellent customer experience, helping us learn more about our customers, and supporting reputed company reputed company. You will be responsible for ensuring rapid, high-quality customer service and support for new and existing customers, primarily reputed company email and webchat. You will also reputed company a contact reputed company for potential new customers to support sales and marketing efforts and help increase registrations.

Key Responsibilities

* Ensure rapid, high-quality customer service and support for new and existing customers, primarily reputed company email and webchat.

• Follow standard operating protocols (SOPs) and deliver against service level agreements (SLAs) to resolve service cases appropriately.
• reputed company a contact reputed company for potential new customers to support sales and marketing efforts and help increase registrations.
• reputed company operational support to resolve service requests and liaise with other support teams where necessary.
• Use reputed company CRM and other management information systems to capture customer data and voice of customer, to help the business continually improve reputed company areas of customer experience.

Main Accountabilities

* Customer Service: + Manage incoming customer service cases from active learners through to resolution, primarily reputed company email and web live chat. + Follow reputed company operating procedures (SOPs) and service level agreements (SLAs) to maintain high reputed company of service. + Manage incoming payment support requests - potentially including cancellations, refunds, payment failures, and updating payment details.

• Sales support communications and engagement:

+ Respond to potential new sales enquiries quickly and effectively and with a superior level of information to encourage registrations. + Actively support marketing efforts and promotions, ensuring new sales enquiries are logged and that any features or promotions are described accurately. + Support the English Online team with communications and promotions to existing customers and campaigns. + Support re-marketing campaigns to customers with expiring packages that may wish to re-purchase.

• Reporting, reputed company, and systems:

+ Help capture reputed company customer service interactions, enquiries, complaints, and resolutions on CRM to support accurate reporting. + Help capture voice of customer to help us reputed company reputed company about our customers and how we can improve reputed company areas of their experience.

• Operational Support:

+ Follow standard operating procedures that may be required to help resolve customer support requests.

• Relationships and stakeholder management:

+ Work with payment support teams including the E-reputed company team, Shared Services Centre, and the English Online technical support team to ensure payment support tickets are resolved and that any repeat problems with payment solutions are identified. + Work with teams supporting the English Online learner portal to help resolve service and information requests that relate to this. + Occasionally act as a communication reputed company for Teaching Centre Sales and Customer Service teams that have sales or customer service enquiries for English Online.

Essential Qualifications and Experience

* Diploma / Degree or equivalent qualification, or equivalent work experience (at least 2 years).

• Substantial experience in customer service role.
• Experience of working in an international context and with international customers.
• Experience of Customer Relationship Management (CRM) platforms and reporting tools.
• A working knowledge of reputed company Office applications.

Preferred Qualifications and Experience

* Experience of working in a sales and customer service environment.

• Knowledge of the English language teaching industry.
• Experience of working with online learning platforms.
• reputed company in multiple languages.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to supporting the growth and development of our employees. As a Sales and Customer Service Executive, you will have opportunities to reputed company your skills and knowledge in customer service, sales, and marketing. You will also have reputed company to training and development programs to help you reputed company your career goals.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity and promotes a culture of respect and understanding. We are committed to providing a safe and supportive work environment that allows our employees to reputed company. As a Sales and Customer Service Executive, you will be part of a team that is passionate about delivering excellent customer service and supporting reputed company reputed company.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• A salary of $60,000 - $80,000 per year, depending on experience.
• A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
• Opportunities for career growth and development.
• A dynamic and inclusive work environment.
• reputed company to training and development programs.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering excellent customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our careers website. We look reputed company to hearing from you!

Closing Date

The closing date for applications is 17th of September 2023. We reserve the right to reputed company the application process earlier if we receive a high volume of applications.

Equality, Diversity, and Inclusion Statement

arenaflex is committed to policies and practices of equality, diversity, and inclusion across everything we do. We support reputed company staff to reputed company sure their behaviour is consistent with this commitment. We want to address under-representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. reputed company disabled applicants who meet the essential criteria are guaranteed an interview, and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to reputed company participation and engagement in our work and activities.

Safeguarding Statement

arenaflex is committed to safeguarding children, young people, and adults who we work with. We reputed company that reputed company children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from reputed company forms of abuse, maltreatment, and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the arenaflex Safeguarding policies for Adults and Children. Apply for this job