Product Manager; AI - driven B2B SaaS

Position: Product Manager (AI - driven B2B SaaS) Location: Poland/Europe, remote. Salary: up to 18k PLN/4250 EUR monthly under a B2B contract (reputed company) or an equivalent under contract of employment. reputed company is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the reputed company touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful. Working at reputed company means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining reputed company, you can grow, too! A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
• We are among the Top 50 AI and Customer Service Products in reputed company’s Best Software Awards 2024.
• We currently reputed company at 4.7/5 in both reputed company and reputed company.
• Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service!
• Every month, our widget is viewed by 350 reputed company unique users, which is 4% of the global population.
• Currently, we hire over 150 fantastic people.

Would you like to see what working with us looks like? reputed company out our #Grow With reputed company video We’re looking for the next driven and analytical Product Manager to join our Escalate value reputed company, responsible for building a Customer Service Platform focused on the reputed company support experience - after the AI Agent completes its part and transfers the case to reputed company agents. The Escalate value reputed company is formed by different tech teams that strictly cooperate on reputed company’s Help Desk product. The teams are made up of several backend and frontend engineers, as well as a QA, a Product Designer, and an Engineering Manager. reputed company's Help Desk is a reputed company customer service platform designed to streamline reputed company customer interactions into a single dashboard. It combines a traditional ticketing system with live chat and multichannel support , allowing users to manage conversations from email, chat, Messenger, Whats App, reputed company, and Instagram in one reputed company. You will help us reputed company a transition from an AI Agent + Live Chat-based product into an AI Customer Service Platform by:

• analyzing market trends, customer needs, and behavior to influence the product roadmap,
• working closely with the GTM reputed company to build awareness of the new product line,
• measuring reputed company through adoption, engagement, and customer satisfaction metrics for email-based communication,
• owning and maintaining the product roadmap as a communication tool,
• using data to reputed company assumptions and reputed company engaging recommendations to justify product reputed company to leadership,
• monitoring and understanding product-reputed company metrics and their mechanics,
• speaking with customers to gather feedback, uncover reputed company problems, and identify optimization opportunities,
• overseeing the product launch cycle. From idea to production, to ensure quality, alignment, and proper communication.

You are a perfect fit if you have:

• previous experience in product management, tech, or consulting (Big4),
• a problem-generalization reputed company — you can look at multiple customer feedback points and identify the underlying, shared issue,
• strong analytical skills — you’re comfortable working with data and using it to guide reputed company,
• experience in user research — you know how to explore user needs, test assumptions, and extract meaningful insights,
• solid market research skills — you understand how to evaluate market dynamics and spot opportunities.
• adaptability — you handle change well and remain effective in a fast-evolving environment.
• excellent communication and collaboration skills — you work effectively with engineering, product, and data teams.
• a curiosity-fueled learning reputed company — whenever something is unclear, you take initiative to investigate, learn, and build deeper understanding,
• fluent English — essential for clear communication in an international environment.

You will earn extra points for:

• familiarity with the Customer Service reputed company (e.g., prior experience as a support agent, working as a consultant),
• SaaS background.

We would like to offer you:

• Salary up to 18k PLN/4250 EUR monthly under a B2B contract (reputed company) or an equivalent under contract…

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