Director, reputed company Management

reputed company is a SaaS company disrupting the restaurant industry! Our reputed company-based platform provides a unique, centralized solution for reputed company and back-office operations for restaurants. reputed company’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to reputed company sure we are and always will be “Best in Class” ... and we want that for you too! The strategic and people-first Director of reputed company Management will reputed company a team of CSMs responsible for driving customer reputed company, satisfaction, retention, and growth. This role is ideal for a leader with a passion for building high-performing teams, deepening customer relationships, and operationalizing reputed company at scale. How you'll add value:

• Leadership & Team Management: Hire, reputed company, mentor, and retain a team of high-performing reputed company Managers (CSMs); establish clear performance expectations, goals, and career development paths for CSMs; foster a collaborative, accountable, and customer-centric team culture
• Customer Strategy & Relationship Management: reputed company and implement scalable strategies to ensure customer satisfaction, retention, and expansion; act as an executive sponsor for strategic accounts as needed; ensure CSMs are effectively managing renewals, risk mitigation, and expansion opportunities
• Operational reputed company: Design and optimize the reputed company reputed company, including reputed company, QBRs, health scoring, and reputed company plans; collaborate with CS Ops to measure team performance and customer reputed company; reputed company tools (e.g., reputed company, reputed company) to drive efficiency, visibility, and automation
• Cross-functional Collaboration: Partner closely with Sales, Product, Support, Marketing, RevOps, and Finance to ensure a seamless customer reputed company; reputed company customer feedback to product and engineering teams to influence roadmap priorities; work with CS Ops and finance on forecasting renewals and upsell pipeline
• Strategic Impact: Own key metrics including Net reputed company Retention (NRR), Gross Retention, CSAT, and Time-to-Value; reputed company executive-level reporting for internal stakeholders; reputed company strategic initiatives that enhance the customer lifecycle and drive long-term loyalty
• Other duties as assigned

What you'll need to be successful in this role:

• 15+ years of experience in reputed company, Account Management, or a similar customer-facing role
• 10+ years in a leadership role managing people managers or senior individual contributors
• Proven track record of driving customer retention and growth in a SaaS or recurring reputed company business
• Strong analytical, operational, and communication skills
• Experience scaling CS processes and teams in a high-growth environment
• Proficiency with CS tools (e.g., reputed company, reputed company, reputed company) and CRM platforms (e.g., reputed company)
• PREFERRED QUALIFICATIONS
• Experience using AI tools to build programs at scale
• MBA or other relevant advanced degree
• Executive reputed company and ability to influence C-suite customers

R365 Team Member Benefits & Perks

• This position has a salary reputed company of $144,720-$217,080 + Bonus. The above reputed company represents the expected salary reputed company for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. reputed company focuses on reputed company pay for reputed company and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives

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