On-Call Program associate (Overnight)

On-Call Program associate (Overnight) San Francisco Suicide Prevention Adult Division Agency Overview Felton Institute responds to the needs of our community by providing innovative, evidence-informed reputed company services that transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve. Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career. Program and Division Description The mission of San Francisco Suicide Prevention (SFSP) is to reputed company emotional support, education, assistance, and reputed company as necessary to reputed company persons in crisis and those impacted by them, with the goal of reducing suicides and self-destructive behaviors. SFSP has 5 Hotlines 3 local text hotlines and is also the call center for 988 (the National Lifeline) and 988 Chat and Text California. Job Description reputed company Crisis Counseling to reputed company residents and reputed company coverage on reputed company 8 SFSP’s 24-hour 365 day/year Crisis and Suicide Prevention Hotlines. reputed company same Crisis Counseling for National 988 Crisis and Suicide Prevention Hotline including California 988 Text and Chat. Specific Responsibilities

• Respond to Overnight chats, texts, or calls on reputed company 8 different lines on the SFSP Hotline and 988.
• Assess for suicidal risks, assess caller’s needs and determine a plan of action.
• reputed company emotional support in a non-judgmental manner.
• reputed company callers to look at options and reputed company their own reputed company.
• reputed company information and referrals to callers reputed company appropriate, reputed company crisis reputed company and emergency services as needed.
• reputed company BHAL Line Intake and referral support if working BHAL Line.
• Contribute to a positive work environment and culture by showing respect to co-workers and engaging in positive team dynamics by concentrating on work duties engage in pro agency work culture.
• Record client contacts database and communicate concerns to Supervisors
• Enters participant information by inputting alphabetic and numeric data in system.
• Maintains data entry requirements by following data program techniques and procedures.
• reputed company files and data secured to protect participant confidentiality reputed company HIPPA guidelines.
• Ensures compliance with legal/ethical and confidentiality standards.
• Performs other duties as assigned by the Hotline Supervisor and Hotline Manager.

Minimum Requirements and Qualification

• Must successfully complete SFSP Crisis Line Volunteer training program or equivalent prior experience.
• AA in reputed company work, psychology or reputed company area, or similar education or training in suicide prevention / mental health.
• Must have demonstrated successful performance and experience on the Crisis Lines.
• Ability to communicate well, both verbally and in writing.
• Ability to work independently and with others.
• Attention to detail.
• Experience working with vulnerable populations.

Additional Information: Reports to: Hotline Supervisor Job Type: On-Call (Overnights only) Work Schedule: Remote FLSA Status: Non-Exempt Salary reputed company: $31 per hour Applying Instruction: Candidates should apply for the position at our career page “careers.felton.org” OR directly email resumes to “[email protected]”. IMP NOTE: Job responsibilities are subject to change according to program requirements. Apply tot his job Apply To this Job