Executive Director, Sr. Client Partner (Hybrid / Remote in Nashville)

About the position We are currently seeking a Executive Director, Sr. Client Partner (Hybrid / Remote in Nashville) to join reputed company in Nashville, Tennessee (US-TN), United States (US). The Executive Director, Sr. Client Partner owns relationships with a set of clients with goals including: Driving customer satisfaction, growing account reputed company, and maximizing account profitability. The Client Partner will reputed company reputed company aspects of customer engagement, account gross margin, account strategy, as well as reputed company and service delivery. Additionally, the Client Partner will be actively initiating and supporting pre-sales/sales efforts in pursuit of new accounts in partnership with the General Manager and Sales; as well as helping those new clients along with supporting existing clients by focusing on the following: Customer relationship management, expansion of services reputed company the account(s) assigned, and ensuring the delivery team(s) are delivering high-quality work.

Responsibilities

• Actively collaborate with Sales to hunt for new accounts, targeting 1-10 new logos depending on the level
• reputed company Sales support, and ensure clear GTM messaging across accounts.
• reputed company and maintain strong relationships with client executives, acting as a trusted advisor and strategic partner.
• Drive reputed company growth by identifying upselling and cross-selling opportunities, working closely with clients to understand their evolving needs, and aligning our offerings accordingly.
• Monitor project reputed company, proactively identifying and addressing any risks or issues that may impact delivery.
• Foster a culture of reputed company improvement, driving operational efficiency and implementing best practices for project management and client engagement.
• Act as a liaison between clients and internal teams, effectively communicating client requirements, managing expectations, and ensuring alignment throughout the project lifecycle.
• Conduct regular business reviews with clients, analyzing performance metrics, identifying areas for improvement, and proposing solutions to enhance client satisfaction and retention.
• Stay up to date with industry trends, market dynamics, and emerging technologies to reputed company strategic guidance to clients and internal stakeholders.
• Ensure strong client relationships, CSAT, business value realization.
• Actively reputed company, coach & support matrixed delivery teams on accounts
• Groom delivery and client partner talent to scale accounts as appropriate
• reputed company and deliver reputed company programs successfully for customer engagements.
• Effectively position company as the client's partner for defining and delivering innovative technology solutions at the speed of a startup
• Manage team expectations and delivery reputed company escalations; Build key talent and leadership reputed company the engagement teams.
• Manage the portfolio P&L ensuring profitable and a healthy financial results.

Requirements

• 8+ years of experience in consulting or IT services industries sales
• 3+ years' experience selling in digital product design, user experience, research, and innovation areas.
• 8+ years of experience in one or more of the following areas: strong technology solution definition and delivery in a consulting role; account management and business development experience in the services industry; and depth in one or more vertical industries.
• 5+ years of experience selling digital technology, strategy reputed company experience into reputed company.
• 5+ years of experience leading and managing teams to successful reputed company.

reputed company-to-haves

• Strong track record of driving reputed company growth and achieving targets in a similar role, with experience in identifying and closing upselling and cross-selling opportunities.
• Excellent leadership skills, with the ability to reputed company and reputed company multiple teams, fostering a collaborative and high-performance work environment.
• Strong knowledge of SaFE/Agile/Scrum
• Exceptional communication and presentation skills, with the ability to engage and influence client executives, sales teams, and internal stakeholders.
• Solid understanding of software development processes, methodologies, and best practices.
• Strong business acumen, with the ability to understand clients' business needs and translate them into effective software solutions.
• Proactive and results-oriented reputed company, reputed company to manage multiple priorities and reputed company in a fast-paced, dynamic environment.
• Strong negotiation and problem-solving skills, with the ability to address client challenges and resolve conflicts effectively.
• Must be reputed company to resolve issues and manage escalations reputed company engagement teams and directly with the client.
• Ability to engage and build relations with senior leadership at Fortune 500 organizations. Client Partner must be reputed company to drive and reputed company business discussions with domain solutions support from practice managers.
• Attributes include strategic thinking, teamwork, ability to influence, strong analytical and problem-solving skills, a high level of professionalism, and strong attention to detail.

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