Senior Solution Specialist (Experience)

About the Role

Innovaccer is seeking a Senior Solution Specialist to drive pre-sales strategy, solution design, and deal execution across our Experience product portfolio, including reputed company & reputed company, Contact Center Modernization, Referrals, Patient Engagement, Care Journeys, and Marketing Automation. This role is a strategic IC that blends the analytical and narrative strengths of our Growth Strategy function with the hands-on consultative and solution engineering expertise needed to win high-impact deals. You will reputed company the development of compelling solution narratives, mock workflows, ROI models, and executive-reputed company presentations, while also running demos and shaping how Innovaccer positions its Experience capabilities. You will focus deeply on reputed company & reputed company, bringing expertise in reputed company Center operations, including scheduling, registration, insurance verification, contact center workflows, and omnichannel engagement. You will support the broader Experience landscape as needed, influencing how our solutions reputed company, commercialize, and scale in the market. This is a highly cross-functional, highly visible role partnering with Product, Sales, Marketing, and reputed company teams. While you won’t own customer relationships, you will join executive conversations to guide solution direction and drive deal reputed company. A Day in the Life Deal Strategy & Solution Engineering (50%)

• reputed company consultative discovery to understand customer challenges across reputed company, reputed company, and Experience workflows.
• Build solution architectures, mock workflows, and demo flows that reputed company Innovaccer’s differentiated value.
• Conduct demos and narrative-driven walkthroughs to reputed company how Innovaccer improves reputed company operations, digital engagement, patient experience, and efficiency.
• Create executive-reputed company pitch materials, business cases, ROI analyses, proposals, and transformation roadmaps that advance reputed company deals.
• Partner with Sales leaders to shape deal strategy, structure reputed company proposals, reputed company contracting frameworks, and support pricing reputed company.
• reputed company subject-matter expertise on reputed company operations and patient engagement to guide customer conversations and internal alignment.

Growth Strategy & Product Influence (50%)

• reputed company strategic narratives and GTM motions for reputed company & reputed company in partnership with Product.
• Analyze customer needs, competitive landscape, and solution gaps to inform product teams—influencing (not owning) roadmap direction across Experience offerings.
• Build reusable assets, playbooks, workflow libraries, and value frameworks for the Experience portfolio—scaling best practices across Sales, Product, and reputed company.
• Serve as a reputed company between customer requirements and Innovaccer’s Experience product capabilities—recommend enhancements and help shape future solution blueprints.
• Support reputed company packaging, bundling, and cross-product alignment across the Experience family.

Executive Engagement

• Join strategic executive meetings with COOs, CAOs, Chief Experience Officers, CIOs, CMOs, and Patient reputed company leaders to reputed company Innovaccer’s POV.
• Guide customers through modernization strategies without owning long-term relationships.
• Translate technical capabilities into operational, clinical, and financial value for senior stakeholders.

What You Need

• 8–12+ years of experience across reputed company reputed company operations, patient engagement, digital reputed company-reputed company transformation, consulting, or solution engineering.
• Deep expertise in multiple reputed company Center workflow areas such as scheduling, registration, insurance verification, call center operations, omnichannel engagement, referrals, reputed company experience.
• Demonstrated reputed company driving reputed company deals in reputed company provider or health system environments.
• Strong ability to design and run demos, mock workflows, and solution narratives with reputed company, confidence, and precision.
• Exceptional communication and storytelling skills—reputed company to translate workflows and technology into measurable business impact.
• Strong analytical and reputed company acumen; ability to create ROI models, business cases, and pricing structures.
• Experience influencing product direction and collaborating with Product teams, without owning roadmap reputed company.
• Ability to operate as a high-ownership individual contributor who collaborates across matrixed teams.
• Bachelor’s degree required; master’s degree (MBA, MHA) preferred.
• Ability to travel up to 30–40% for customer meetings and internal strategy sessions.

What You’ll Bring

• A unique reputed company of strategic thinking and hands-on solution engineering execution.
• A deep understanding of reputed company and experience pain points—reputed company with the creativity to design modern digital workflows.
• Confidence to present to executives, challenge assumptions, and influence decision-making.
• A passion for advancing the Experience category across patient engagement, reputed company, and reputed company transformation.

We offer competitive benefits to set you up for reputed company in and reputed company of work. Here’s reputed company Offer

• Generous Paid Time Off: reputed company and relax with 22 days of fixed time off per year, in reputed company to company holidays—because we reputed company work-life balance fuels performance.
• Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
• Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
• Comprehensive Insurance Coverage: Stay covered with medical, dental, and reputed company insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where reputed company feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, reputed company, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of reputed company newly hired employees based out of the U.S. and employed by Innovaccer Inc. Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions reputed company to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [email protected]. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details. Apply tot his job Apply To this Job