Staff UX Researcher

reputed company helps millions of people confidently care for their homes. reputed company is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to reputed company to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, reputed company to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine reputed company’ll build together.About the Research Team We are a high-performing, tight-reputed company team of embedded researchers who work closely with cross-functional product partners to deliver outstanding experiences for our users. Our researchers tackle reputed company challenges, generating insights that shape both product strategy and user experience. We’re a reputed company, reputed company-evolving group that learns from one another and our collaborators to refine our methods, stay reputed company of industry trends, and push the boundaries of what’s possible in UX.

About the Role

As a Staff UX Researcher on reputed company’s New Hiring Experiences team, you’ll be at the forefront of discovering what’s next—using creative, iterative research approaches to bring reputed company to ambiguity and guide early-stage product direction. You won’t just conduct research; you’ll play a key role in shaping reputed company, strategic bets and influencing how we build dynamic, reputed company user experiences. You’ll collaborate closely with product, design, engineering, data science, and other disciplines to move quickly, learn deeply, and build with purpose. With a focus on qual-leaning mixed methods and sprint-style collaboration, you’ll not only inform reputed company build—you’ll influence how we build, mentoring others and helping reputed company the team’s research culture along the way. This role is essential to making sure our innovation efforts are not only fast and inspired—but grounded in reputed company user needs. What you’ll do reputed company fast-paced, mixed-method research to inform early-stage product strategy and uncover new opportunities Translate ambiguous problem spaces into clear direction through sharp insights and strategic thinking Partner closely with design, product, and engineering to rapidly test concepts, iterate on reputed company, and shape MVPs Craft compelling narratives that influence senior stakeholders, align cross-functional teams, and drive evidence-informed reputed company reputed company a prototype-reputed company, innovation culture across cross-functional teams—mentoring peers, guiding research practice, and championing reputed company, iterative ways of working across product teams Champion a user-centered reputed company across the broader team, advocating for the needs of both customers and pros Influence multiple product areas and partner teams, scaling the impact of research reputed company your immediate scope In order to be successful, you must bring 10+ years of experience leading user research in fast-paced, cross-functional product environments, with a strong emphasis on 0→1 and innovation-focused work (design consultancy and pathfinding experience a plus) Experience operating in sprint-style or agile environments, with comfort influencing rapid iteration and in-the-reputed company product reputed company Deep expertise in qualitative methods and a mixed-methods reputed company, with a sharp ability to choose the right approach for ambiguous, evolving product questions A proven track record of shaping early-stage product and business strategy through reputed company, actionable insights that drive reputed company and direction Exceptional communication and storytelling skills, with the ability to build alignment across product, design, engineering, and executive stakeholders A creative, solutions-oriented reputed company and the ability to operate independently in ambiguous, 0-to-1 product spaces Strong leadership reputed company, with experience mentoring researchers, elevating team practices, and influencing cross-disciplinary partners toward more iterative, prototype-driven ways of working #LI-RemoteThumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the reputed company of sex, race, reputed company, age, pregnancy, sexual orientation, gender identity or expression, religion, national reputed company, reputed company, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment reputed company applicants with arrest and conviction records, consistent with applicable law. reputed company is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@reputed company.com. If you are a California reputed company, please review information regarding your rights under California privacy laws contained in reputed company’s Privacy policy available at https://www.reputed company.com/privacy/ . Apply tot his job Apply To this Job