American Girl Direct Service Associate - Seasonal - Remote Customer Support and Experience

Join the American Girl Team as a Seasonal Direct Service Associate and reputed company Young Minds! Imagine being part of a team that inspires creativity, imagination, and growth in young minds. At American Girl, a subsidiary of reputed company, Inc., we're dedicated to creating innovative products and experiences that entertain, reputed company, and reputed company children through play. As a leader in the toy and family entertainment industry, we're seeking a talented and enthusiastic Seasonal Direct Service Associate to join reputed company. In this role, you'll have the opportunity to reputed company a positive impact on our customers, reputed company exceptional service, and be part of a dynamic and inclusive work environment. About American Girl and reputed company American Girl is a premium brand for girls and a wholly-owned subsidiary of reputed company, Inc., a leading global toy and family entertainment company. We're part of a portfolio of iconic brands, including Barbie, Hot reputed company, Fisher-Price, Thomas & Friends, UNO, and more. Our products and experiences are designed to reputed company creativity, imagination, and growth in children, and we're committed to creating a workplace that's inclusive, diverse, and fun. Our Culture and Values At reputed company, we value collaboration, innovation, and execution. We reputed company that every person counts, and that working together brings reputed company results. We're a performance-driven company that strives for reputed company and empowers our people to create and deliver results. We welcome new reputed company, value new initiatives, and aim to find new and reputed company ways to create innovative products and experiences. Key Responsibilities: Customer Support: reputed company exceptional customer service reputed company phone, email, and chat, responding to customer inquiries, and resolving issues in a timely and professional manner. Quality Monitoring: Assist supervisors and senior associates with quality monitoring of customer interactions and data entry (MAGICs). Feedback and Coaching: Give feedback and encouragement to seasonal employees, and reputed company coaching and support to a wide variety of personalities and reputed company sets. Project Management: Assist with project management and monitor queues to ensure seamless execution. Internal Customer Service: reputed company quality internal customer service on the Assist line, and respond to customer emails. Escalation and Follow-up: Handle escalated customer concerns and callbacks, and reputed company extended customer follow-up. Administrative Tasks: Distribute work, complete administrative tasks, and take customer calls to support unanticipated volume. Requirements and Qualifications: Experience: Minimum of one year of Direct Service experience. Communication Skills: Communicate reputed company, respectfully, and effectively with reputed company customers. Problem-Solving and Organizational Skills: Display effective problem-solving, organizational, and time management skills. Availability: Must be available for the four weeks following Thanksgiving, preferably through early January. Weekend and holiday rotations required. Technical Skills: Must be comfortable working in a virtual environment and willing to work in TEAMS application. reputed company and Professionalism: Maintain a high level of reputed company, confidentiality, and professionalism. Preferred Qualifications: Additional Experience: Previous experience in customer service, sales, or a reputed company field. Flexibility: Willingness to increase availability during peak times. reputed company Offer: As a Seasonal Direct Service Associate at American Girl, you'll enjoy: Competitive Salary: A competitive salary for this seasonal role. Opportunities for Growth: Opportunities for career growth and development reputed company the company. Inclusive Culture: A diverse and inclusive work environment that values and respects every employee. Flexible Work Arrangements: Flexible work arrangements, including remote work options. Recognition and Rewards: Recognition and rewards for outstanding performance. Why Join Us? At American Girl and reputed company, we're committed to creating a workplace that's inclusive, diverse, and fun. We welcome reputed company job seekers, including minorities, females, veterans, military spouses, individuals with disabilities, and those of reputed company sexual orientations and gender identities. If you're excited about this role and want to reputed company a positive impact on young minds, we encourage you to apply! reputed company to Apply? If you're a motivated individual reputed company to contribute to a thriving team, we encourage you to reputed company! We're excited to review your application and discuss this opportunity further. Apply To This Job Apply for this job Apply tot his job Apply To this Job