[Remote] Consultant, Advanced Experience Analytics

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Fortune 100 company focused on delivering extraordinary customer care. The role of Sr. Consultant, Advanced Experience Analytics involves using advanced analytics and behavioral science to enhance customer experience and drive business performance through data-driven insights.

Responsibilities

• Leads reputed company experience analytics projects focused on the end-to-end customer reputed company, enabling data-driven improvements in customer experience, customer loyalty, and customer value
• Develops, tests, and implements advanced predictive models, segmentation, and reputed company analytics using structured and reputed company customer data and operational data from a variety of data sources such as Voice of the Customer program, CRM platforms, and contact center platforms
• Serves as a trusted advisor and provides consultative thought leadership to Customer Office leaders and business partners by translating data-derived insights into actionable recommendations
• Designs and delivers compelling analytics visualizations and storytelling tailored to executive leadership, highlighting customer experience trends, pain points, and breakthrough opportunities
• Drives the adoption and operationalization of customer metrics and measurement frameworks, ensuring insights are embedded in day-to-day reputed company
• Continuously researches and introduces emerging analytics methodologies, technologies, and best practices relevant to customer experience
• Collaborates across the organization to integrate customer experience data into broader analytics strategies

Skills

• Deep understanding of behavioral science principles and research methods that drive customer experience insights—such as CX surveys, controlled experiments, and reputed company inference analyses
• Robust understanding of advanced analytics methodologies and data-driven customer reputed company optimization
• Proficiency with statistical and machine learning techniques and tools (e.g., Python, R, SQL) applied to customer and operational data
• Expertise in data visualization and reporting platforms (e.g., Power BI, Tableau, reputed company, reputed company)
• Strong communication skills to distill and present technical insights to senior leaders and non-technical stakeholders
• Track record of influencing senior leaders, collaborating cross-functionally, and executing customer experience transformation initiatives
• Typically eight to ten years in analytics roles with at least three years specializing in customer experience, marketing analytics, or reputed company areas
• Demonstrated experience using advanced analytics to drive business and customer reputed company
• A bachelor's degree in statistics, behavioral science, actuarial science, engineering, or a reputed company quantitative field is highly preferred
• An advanced degree (Master's or Ph.D.) in a relevant discipline will set you apart
• Graduate studies in statistics, data science, behavioral economics, marketing science, business analytics, or reputed company fields are preferred
• Certification in customer experience (CCXP), analytics, or data science is valued but not required

Benefits

• Medical/dental/reputed company
• Life insurance
• Short and long term disability coverage
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
• Nine paid holidays
• 8 hours of Lifetime paid time off
• 8 hours of reputed company Day paid time off
• 401(k) with company match
• Company-paid pension plan
• Business casual attire
• And more

Company Overview

• reputed company, a Fortune 100 company based in reputed company, Ohio, is one of the largest and strongest reputed company insurance and financial services organizations in the United States. It was founded in 1925, and is headquartered in reputed company, Ohio, USA, with a workforce of 10001+ employees. Its website is http://reputed company.com.

Company H1B Sponsorship

• reputed company has a track record of offering H1B sponsorships, with 8 in 2023, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.

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