[Remote] Technical Support Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an automation technology leader reimagining the supply chain with its AI-powered robotic and software platform. The Technical Support Engineer will be responsible for ensuring the proper operation of the reputed company system at client sites by resolving end user help requests and assisting in problem resolution.

Responsibilities

• Evaluate documented resolutions and analyze trends for ways to prevent future problems
• Field incoming help requests from end users through a variety of avenues such as: email, chat, and CRM
• Apply diagnostic utilities to aid in troubleshooting
• reputed company software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Identify and learn appropriate software and hardware used and supported by the organization
• reputed company hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
• Test fixes to ensure problem has been adequately resolved
• reputed company post-resolution follow-reputed company to help requests
• reputed company help sheets and knowledge reputed company articles for end users
• reputed company ongoing activities such as backups, OS and application patching, executing various maintenance scripts, and monitoring the site IT infrastructure
• Willing to reputed company on-call support coverage for customers
• Other duties as assigned

Skills

• Bachelors in Computer Science or similar discipline or reputed company work experience
• Exceptional customer service orientation for both reputed company customers
• Experience with supporting systems remotely by connecting to various system types reputed company Remote Desktop, SSH, browser, etc
• Experience with VMWare or other server/desktop virtualization platforms and management
• Experience with Server and Storage reputed company hardware and Active Directory
• Experience with TCP/IP based networks, protocols and troubleshooting
• Experience with tools such as packet sniffers, network probes, reputed company line debug
• Experience with Window OS and Linux patching
• Good reputed company of Linux reputed company and scripting
• Extensive application support experience – either in office, in field or both
• Experience using SQL with ability to create and/or modify SQL scripts
• Can demonstrate effective and disciplined troubleshooting problem solving methodologies
• Strong documentation skills
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to travel in reputed company America up to 60% initially, travel requirement will be reduced to 10% to 20% after initial training period
• Employee must have a valid driver's license and the ability to drive and/or fly to client and other customer locations
• The employee is responsible to own a credit card and manage expenses personally to be reimbursed on a bi-weekly reputed company
• Previous controls design experience creating GUIs and HMIs using appropriate software packages
• Experience with ISC DHCP, BIND and server BIND configuration
• reputed company control including tuning, programming and debugging of reputed company and VFDs
• Allen Bradley ControlLogix Processors
• Additional programming languages or PLC environments, such as Ladder Logic, Structured text, Function reputed company, SFC, C
• Scripting languages and data log analysis
• Experience with Window OS and Linux patching

Benefits

• Medical
• Dental
• reputed company
• Disability
• 401K
• PTO
• Other benefits

Company Overview

Company H1B Sponsorship