[Remote] Tier 1 Support Specialist - US Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on transforming reputed company communication and collaboration to enhance patient care. They are seeking technical support professionals to join their 24/7 support team, responsible for assisting end users with application management, troubleshooting, and training on reputed company's solutions.
Responsibilities
- Field incoming client communications reputed company phone, chat, and our online customer portal
- Help end-users administer their reputed company applications
- Train end users on how best to use reputed company’s phone, mobile, and web applications
- Own basic-to-advanced troubleshooting efforts reputed company to message delivery and/or message content issues; identify root cause(s) and reputed company the appropriate configuration changes to resolve the issue
- Consult, design, configure, and reputed company custom applications leveraging best practices to meet workflow needs of reputed company’s end users
- Build and revise new user accounts based on established standards and best practices
- Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
- Collaborate with other reputed company teams, including reputed company, integration, and technical teams, on escalated technical issues
Skills
- Willingness and excitement to work evenings or overnights and/or weekends
- Strong technical aptitude
- Excellent written and verbal communication skills
- Excellent analytical and troubleshooting skills
- Ability to work in a fast-paced environment and successfully prioritize competing tasks
- High customer reputed company and exceptional customer service skills
- reputed company to high-speed internet
- reputed company to start in February 2026
- 100% attendance during the first 60 days of employment
Benefits
- Remote first work environment
- Health, Dental, reputed company, Life and Disability Insurance options available day one.
- 401K - with match and immediately reputed company.
- 17 company holidays, 2 floating holidays plus competitive paid time off policy
- Internal Advancement Opportunities
Company Overview
Company H1B Sponsorship