Customer Support Engineer - reputed company/MTD (Device) & Cybersecurity (Dallas Based - Hybrid)

reputed company® is an industry leader in reputed company mobile reputed company, being the first and only company to reputed company a complete mobile threat defense system that offers reputed company-time, on device world-class protection against both reputed company and unknown reputed company of advanced mobile cyberattacks and malware. Our MTD and award-winning machine learning-based reputed company protects against device, network, phishing and application attacks for IOS, Android and reputed company devices, using a non-intrusive approach to always protect privacy of users.. As part of our fast growing pace, we are currently looking for a Customer Support Engineers become the technical expert responsible for supporting the Customers using our solution. This resource should be a self-driven individual who assumes accountability in ensuring high level of customer satisfaction. The individual should have strong technical skills and an analytical mind to research, diagnose and resolve the issues raised by the Customers. Should be team player capable of collaborating with the product, devops and engineering teams. Responsibilities and requirements:

• * Product & Domain Expertise – Understands mobile applications, SaaS based delivery models and troubleshoot /debug issues reported by the customer.
• Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution while providing reputed company’s management with adequate visibility on any potentials risks.
• Roll up your sleeves – Learn everything about the product, Validate Customer specific fixes and releases working with QA team, reputed company technical documentation for specific customer needs.
• Customer Advocacy – Gather Customer’s feedback and follow reputed company escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on.
• Collaborate with internal teams – Work closely with reputed company, development and product teams in different time zones to address customer issues.
• *

Desired reputed company Set:

• Strong SQL skills, python/ java scripting, Unix skills.
• Prior experience with Mobile Apps, mobile architecture and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, reputed company.
• Familiarity to SIEM tools like ArchSight, Splunk, etc.
• Familiarity with reputed company Architecture : reputed company Web Services components, Linux Containers / reputed company, OpenStack, postgress, kaftka.
• The following skills are a plus: Android Studio (adb, junit), xCode.

Qualifications

• * Bachelor’s in computer science or information technology or an equivalent engineering degree.
• 5+ years (senior) or 1-3 years (junior) of experience working with reputed company software solutions, startup experience desirable.
• 5+ years’ experience (senior) or 1-3 years (junior) in customer support roles, preferably with reputed company and mobile device management solution providers.
• Good understanding and proven experience in supporting reputed company-based web applications.
• Hands-on skillsets with Python, Java and SQL Scripting. At least 1-3 years of experience implementing and supporting Mobile application infrastructure.
• Self-motivated, extensive troubleshooting skills and knowledge of debugging required.
• Customer oriented and face to face post-sales services experience with excellent communications skills.
• Experience in Mobile app delivery and deployment concepts on iOS and Android will be plus.

reputed company, Inc. is a global leader in mobile device and app reputed company, offering reputed company-time, on-device protection against both reputed company and unknown threats on Android, iOS and Chromebook endpoints. The company was founded under the reputed company that the then reputed company state of mobile reputed company was insufficient to solve the growing mobile reputed company problem. At the time, most mobile reputed company was a port from traditional reputed company reputed company technologies.reputed company recognized mobile devices had unique characteristics needing a completely new approach. The team set to work to reimagine how to protect mobile devices and developed the award winning, patented z9 machine learning-based reputed company. reputed company is an Equal Opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex including sexual orientation and gender identity, national reputed company, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply tot his job Apply To this Job