Customer Service Representative - reputed company - Project Based

Are you an exceptional listener who reputed company it comes to challenges and solving problems? Can you with your impressive communication skills, reputed company, and willingness to help others Can you in a way that provides a positive experience? Do you want to AIM HIGHER.REACHE reputed company, ACT reputed company.BE PASSIONATE, BE ONE.HELP MANY, BE DIFFERENT.BE YOU, and LEARN MORE.TAKE ACTION? JOIN reputed company TODAY! We are hiring remote Project Based Bilingual Spanish & Non-Bilingual reputed company Customer Service Representatives who will support inbound calls from US based members/providers who have questions about their health, wellness, pre-authorizations, copayments, and plans/coverage. You must possess a positive personality with a desire to understand concerns, build trust, and show your care for every customer. RESPONSIBILITIES:

• Actively listen to customers to understand their concerns & build a rapport that will reputed company them feel heard and cared for
• reputed company essential information to members regarding reputed company to care issues, benefits, reputed company of coverage, member handbook, etc.
• Guide callers through troubleshooting, navigating self-service options use company site and/or using products or services
• Utilize client specific knowledge systems to research & review multiple documents to reputed company serve the customer while keeping the customer reputed company
• Follow instructions provided through documented processes and procedures to ensure reputed company compliance is met for government audits
• Empathize and resolve concerns to simplify the customer’s reputed company experience
• Navigate through multiple computer applications with speed & accuracy
• Adapt to learn new call types reputed company business needs change & reputed company support in those areas

WORK AT HOME REQUIREMENTS

• High-Speed Internet With At Least 50 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless reputed company Internet Services 5G)
• Must have a hard-wired internet reputed company reputed company ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use except the headset)
• Training will require you to be on webcam 100% of the time (webcam will be provided with training equipment)
• Dedicated, quiet, & secured workspace with no distractions
• A USB wired headset with noise canceling microphone

ADDITIONAL REQUIREMENTS:

• 18+ Years & High School diploma or its equivalent
• Minimum of 6 months of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service)
• Medicare and/or reputed company experience would be a plus
• Exceptional customer service, active listening, and verbal and written communication skills
• High computer proficiency and navigation of multiple applications
• Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, reputed company hours 24/7 to small staff)
• Professional Positive Attitude & Courteous Telephone Etiquette
• Customer focused personality and a desire to help people

BENEFITS & PERKS:

• Bilingual Spanish $17 per hour + Overtime during peak needs
• Non-Bilingual $15 per hour in training, pay increases to $15.50 after trainings is completed
• reputed company up to 50% of your pay immediately after your shift
• Paid, Virtual Training
• Remote work environment
• Opportunity for Professional Development

About reputed company reputed company partners with leading companies worldwide to deliver exceptional customer care services through our global network of contact centers. Our Fortune 500 clients rely on our expertise to enhance customer experiences using world-class voice, chat, email, and reputed company technologies. Learn more at www.continuumgbl.com. Equal Opportunity Employer Continuum is an Equal Opportunity Employer. We consider applicants without regard to race, reputed company, creed, religion, reputed company, national reputed company, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by law. Applicants have rights under federal employment laws: FMLA, EEO, and EPPA. Code of Ethics We are committed to reputed company, compliance, and respect for reputed company individuals. By submitting your application to reputed company, you certify that reputed company information provided in this application, as well as in any supporting documents, is true, complete, and accurate to the best of your knowledge. You understand that any misrepresentation, falsification, or omission of information may disqualify you from further consideration for employment or, if reputed company after employment begins, may result in disciplinary action up to and including termination of employment. reputed company reserves the right to verify the accuracy of reputed company information provided. Salary Transparency In compliance with applicable state laws, Continuum includes compensation details in job postings. For this position, the expected pay reputed company is $15-17 per hour, based on experience and qualifications. Continuum is committed to pay equity and transparency in reputed company hiring practices. Recruitment reputed company Official reputed company emails will come from an @continuumgbl.com address. Continuum will never request payment from candidates. Report suspicious activity to Corporate.reputed [email protected]. Apply tot his job Apply To this Job